Summary
Overview
Work History
Education
Skills
Websites
Awards
References
Timeline
AdministrativeAssistant
Rafael Pereira

Rafael Pereira

Fall River,MA

Summary

Proven leader with a track record of driving revenue growth and enhancing customer service at Hertz, where I excelled in branch operations management and team leadership. Skilled in cash handling and Microsoft Tools, I consistently ranked #1 in key performance metrics, demonstrating strong problem-solving abilities and a commitment to excellence.

Overview

4
4
years of professional experience

Work History

Branch Manager II

Hertz
Hyannis, MA
01.2025 - Current
  • Currently ranked #1 in maintaining vehicle damage reports and maintaining vehicle control.
  • Excel in providing the perfect customer service experience.
  • Create reports summarizing operational performance metrics for senior management review.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyze competitors and market trends to facilitate business growth.

Branch Manager I

Hertz
Randolph, Ma
10.2024 - 01.2025
  • Ranked #2 for increasing revenue and customer clientele in the first month.
  • Good opportunity for a starter branch.
  • Prioritized building back relationships with lost body shops.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.

Associate Manager II

Hertz
North Dartmouth, Ma
05.2024 - 10.2024
  • Ranked #1 in NPS (Net Promoter Score) for three consecutive months.
  • Ranked #1 in highest revenue for three consecutive months.
  • Prioritized more front-line work.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Handled responsibilities successfully in manager's absence.

Manager Trainee & Manager Associate I

Hertz
North Dartmouth, MA
06.2023 - 05.2024
  • I learned a full understanding of the customer service industry.
  • Excelled at studying products to build revenue.
  • Full understanding of role and responsibilities

Cashier

Shell Gas
Somerset, Ma
09.2022 - 05.2023
  • Experienced in financial transactions, such as gas orders and payment transactions.
  • I gained valuable experience in assistant management.
  • Strong communication with management and customers.

Food & Beverage Staff Member

Target
North Dartmouth, Ma
11.2021 - 09.2022
  • I worked in the food and beverage section of the store
  • I helped customers and what they were looking for and helped solve certain customer issues

Education

University of Massachusetts, Dartmouth
North Dartmouth, MA
07-2023

High School Diploma -

Dartmouth High School
North Dartmouth
01.2021

Skills

  • Cash handling expertise
  • Employee monitoring
  • Branch operations management
  • Revenue generation
  • Excels in team leadership
  • Microsoft Tools

Awards

Certification for Customer Service (Hertz nps)

References

References available upon request.

Timeline

Branch Manager II

Hertz
01.2025 - Current

Branch Manager I

Hertz
10.2024 - 01.2025

Associate Manager II

Hertz
05.2024 - 10.2024

Manager Trainee & Manager Associate I

Hertz
06.2023 - 05.2024

Cashier

Shell Gas
09.2022 - 05.2023

Food & Beverage Staff Member

Target
11.2021 - 09.2022

University of Massachusetts, Dartmouth

High School Diploma -

Dartmouth High School

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