Rafael Quina
Nashville,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Inhouse sales position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Bartender
Miranda Lambert Casa Rosa
05.2021 - Current
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed timely and effective replacement of damaged or missing products.
Server
The Pub Nashville
11.2019 - 07.2020
- Greeted and ensured guests had an enjoyable experience by providing exceptional service
- General cleaning/closing duties and cash handling.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender/Manager
Three Brothers Bar and Lounge
02.2015 - 08.2019
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled costs to keep business operating within budget and increase profits.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server
The Bistro
08.2016 - 01.2018
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Maintained detailed records of daily sales transactions for accurate reporting purposes.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Science - Foods, Nutrition, And Wellness Studies
Western Kentucky University
Bowling green, KY01.2019
High school diploma -
montgomery central high school
Clarksville, TN01.2011
Skills
- Bachelor’s degree in Food nutrition & dietetics
- Fluent in English and Portuguese
- Customer Relations
- Report Generation
- Computer Skills
- Understanding Customer Needs
- Time Management
- Decision-Making
- Multitasking Abilities
Certification
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Bartender
Miranda Lambert Casa Rosa
05.2021 - Current
Server
The Pub Nashville
11.2019 - 07.2020
Server
The Bistro
08.2016 - 01.2018
Bartender/Manager
Three Brothers Bar and Lounge
02.2015 - 08.2019
Bachelor of Science - Foods, Nutrition, And Wellness Studies
Western Kentucky University
High school diploma -
montgomery central high school
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