Projects and preventive maintenance tasks are completed for myself and my team of technicians on shift.
Work hand in hand with operations leadership to buy windows in order to create time and space for my team and I to complete work.
Work on MHE equipment during breakdowns, preventative maintenance tasks, corrective actions, etc.
Work directly with the safety department to ensure the building is running in a safe manner for all people on site.
Take lead on multiple Sev events to prevent extensive down time to production.
The SME – For Geni-flex and Matrix modules at the Linear Singulator.
Assigned shifts – lead technician on multiple shifts for business need.
Assign and spread-out work for the Technicians on my shift.
Maintain good relations with all departments including, operations, Human Resources, Safety, I.T., etc.
Work with incoming vendors.
Experience with many different brands of equipment.
Field Service Technician 2
Redbox
01.2022 - 01.2024
Redbox machine repair kiosk like ECOATM, KEYME KIOSK, AMAZON LOCKERS and REDBOX KIOSK.
Remove and replace damaged hardware and software systems.
Working on PCBs and module boards.
Maintain cleanliness, maintenance and safe usage of company vehicle.
Company went bankrupt
Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
Technician 3
Spectrum Communications
Hemet
01.2020 - 01.2022
Troubleshooting, installing, internet, phone and tv services for customer homes and business clients.
Perform customer education on advanced receivers, Internet service.
Mobile service.
Conducted routine maintenance and troubleshooting on telecommunications equipment to ensure optimal performance.
Managed installation of communication systems, adhering to safety and compliance standards.
Analyzed system performance data to identify issues and recommend solutions for improved functionality.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Field Service Installer
ADT Contractor Millennium
01.2019 - 01.2022
Installing cameras and alarm systems.
Troubleshooting alarm systems or cellular service.
Maintain cleanliness, maintenance and safe usage of company vehicle.
Contract
Technician 3
Dish Network
Riverside
01.2017 - 01.2020
Troubleshooting and installing satellite and tv services.
Maintain cleanliness, maintenance and safe usage of company vehicle.
Left for better opportunity
Senior Technician
Top Tech Services, Inc.
Corona
01.2012 - 01.2017
Install DIRECTV system in customers’ homes.
Manage daily job assignments and ensure completion in a timely manner.
Close out work orders via a handheld computer system.
Manage inventory ensuring first in first out usage.
Maintain cleanliness, maintenance and safe usage of company vehicle.
Experienced in confined spaced and heights.
Reduction in workforce
Developed and implemented maintenance schedules, ensuring optimal equipment reliability.
Conducted training sessions on new technologies, fostering staff adaptation and proficiency.
Analyzed operational data to identify trends, driving strategic decision-making for improvements.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Completed preventive maintenance on set schedules.
Conducted tests of components and systems to evaluate performance and identify concerns.
Tested components and systems to evaluate performance and identify concerns.
Diagnosed and repaired problems with electrical and mechanical systems.
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Associate of Arts - Graphic And Digital Design
Santa Ana College
Santa Ana, CA
06-2009
Skills
I have over 15 years of experience in the field of the Telecommunications industry I am targeting Maintenance/Field Service Technician roles I am driven and enjoy a fast-paced environment, learning new things, all while being able to teach and mentor any new members on my team
Experienced in using power hand tools, Drills, Drill bits, Cable prep tools and cable crimpers
New hire ride along on the job trainer
Advanced PC knowledge
Cable, Internet and Phone installations
Alarms and Camera installations
Certified in custom installation of cables in wall cavities
Experienced in ladder safety usage
Microsoft Office
Member of Satellite Broadcast Communication Associations
98% Customer Satisfaction Index Score
95% Net Promoter Index Score
Completed Speed of Trust course
Roadmap to Success Management course
Completed Franklin Covey leadership training courses