Summary
Overview
Work History
Education
Skills
Timeline
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Rafael Sanchez

Ontario,CA

Summary

Mechatronics

Overview

14
14
years of professional experience

Work History

Robotic and Mechatronic Technician

Amazon
01.2024 - Current
  • Conveyor and warehouse equipment maintenance.
  • Projects and preventive maintenance tasks are completed for myself and my team of technicians on shift.
  • Work hand in hand with operations leadership to buy windows in order to create time and space for my team and I to complete work.
  • Work on MHE equipment during breakdowns, preventative maintenance tasks, corrective actions, etc.
  • Work directly with the safety department to ensure the building is running in a safe manner for all people on site.
  • Take lead on multiple Sev events to prevent extensive down time to production.
  • The SME – For Geni-flex and Matrix modules at the Linear Singulator.
  • Assigned shifts – lead technician on multiple shifts for business need.
  • Assign and spread-out work for the Technicians on my shift.
  • Maintain good relations with all departments including, operations, Human Resources, Safety, I.T., etc.
  • Work with incoming vendors.
  • Experience with many different brands of equipment.

Field Service Technician 2

Redbox
01.2022 - 01.2024
  • Redbox machine repair kiosk like ECOATM, KEYME KIOSK, AMAZON LOCKERS and REDBOX KIOSK.
  • Remove and replace damaged hardware and software systems.
  • Working on PCBs and module boards.
  • Maintain cleanliness, maintenance and safe usage of company vehicle.
  • Company went bankrupt
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].

Technician 3

Spectrum Communications
Hemet
01.2020 - 01.2022

Troubleshooting, installing, internet, phone and tv services for customer homes and business clients.

  • Perform customer education on advanced receivers, Internet service.
  • Mobile service.
  • Conducted routine maintenance and troubleshooting on telecommunications equipment to ensure optimal performance.
  • Managed installation of communication systems, adhering to safety and compliance standards.
  • Analyzed system performance data to identify issues and recommend solutions for improved functionality.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Field Service Installer

ADT Contractor Millennium
01.2019 - 01.2022
  • Installing cameras and alarm systems.
  • Troubleshooting alarm systems or cellular service.
  • Maintain cleanliness, maintenance and safe usage of company vehicle.
  • Contract

Technician 3

Dish Network
Riverside
01.2017 - 01.2020
  • Troubleshooting and installing satellite and tv services.
  • Maintain cleanliness, maintenance and safe usage of company vehicle.
  • Left for better opportunity

Senior Technician

Top Tech Services, Inc.
Corona
01.2012 - 01.2017
  • Install DIRECTV system in customers’ homes.
  • Manage daily job assignments and ensure completion in a timely manner.
  • Close out work orders via a handheld computer system.
  • Manage inventory ensuring first in first out usage.
  • Maintain cleanliness, maintenance and safe usage of company vehicle.
  • Experienced in confined spaced and heights.
  • Reduction in workforce
  • Developed and implemented maintenance schedules, ensuring optimal equipment reliability.
  • Conducted training sessions on new technologies, fostering staff adaptation and proficiency.
  • Analyzed operational data to identify trends, driving strategic decision-making for improvements.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed preventive maintenance on set schedules.
  • Conducted tests of components and systems to evaluate performance and identify concerns.
  • Tested components and systems to evaluate performance and identify concerns.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Education

Associate of Arts - Graphic And Digital Design

Santa Ana College
Santa Ana, CA
06-2009

Skills

  • I have over 15 years of experience in the field of the Telecommunications industry I am targeting Maintenance/Field Service Technician roles I am driven and enjoy a fast-paced environment, learning new things, all while being able to teach and mentor any new members on my team
  • Experienced in using power hand tools, Drills, Drill bits, Cable prep tools and cable crimpers
  • New hire ride along on the job trainer
  • Advanced PC knowledge
  • Cable, Internet and Phone installations
  • Alarms and Camera installations
  • Certified in custom installation of cables in wall cavities
  • Experienced in ladder safety usage
  • Microsoft Office
  • Member of Satellite Broadcast Communication Associations
  • 98% Customer Satisfaction Index Score
  • 95% Net Promoter Index Score
  • Completed Speed of Trust course
  • Roadmap to Success Management course
  • Completed Franklin Covey leadership training courses
  • Bilingual: English & Spanish

Timeline

Robotic and Mechatronic Technician

Amazon
01.2024 - Current

Field Service Technician 2

Redbox
01.2022 - 01.2024

Technician 3

Spectrum Communications
01.2020 - 01.2022

Field Service Installer

ADT Contractor Millennium
01.2019 - 01.2022

Technician 3

Dish Network
01.2017 - 01.2020

Senior Technician

Top Tech Services, Inc.
01.2012 - 01.2017

Associate of Arts - Graphic And Digital Design

Santa Ana College