Rafael Urena
Pawtucket,RI
Summary
Dynamic delivery professional with a proven track record at CareKinesis, enhancing efficiency through optimized routing and fostering teamwork. Skilled in time management and customer service, I ensure timely, accurate deliveries while maintaining confidentiality and compliance. Recognized for reducing errors and promoting a culture of collaboration, I excel in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Courier
Pace Organization Of Rhode Island
01.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Contacted customers to confirm delivery details and locations.
- Maintained accurate records of deliveries, contributing to efficient inventory management.
Delivery Driver Manager
CareKinesis
12.2021 - Current
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Established contingency plans for potential disruptions in the supply chain or transportation network, minimizing delays in service when issues arose.
- Promoted a culture of teamwork by encouraging open communication and collaboration among drivers and support staff.
- Maintained the integrity of sensitive medications with proper temperature control during transportation.
- Reduced errors by thoroughly reviewing pharmacist notes before initiating deliveries, ensuring correct medications were provided to each patient.
- Optimized fuel efficiency through careful route planning and adherence to scheduled stops, reducing overall transportation costs.
Technician
Coram CVS Specialty Infusion Services
09.2018 - 10.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
High School Diploma -
Esc. Republica De Colombia
Santo Domingo 06-1998
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Decision-making
- Strong communication skills
- Efficient multitasking
- Reliability and punctuality
- Confidentiality compliance
- Delivery scheduling
- Pharmacy terminology
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Courier
Pace Organization Of Rhode Island
01.2024 - Current
Delivery Driver Manager
CareKinesis
12.2021 - Current
Technician
Coram CVS Specialty Infusion Services
09.2018 - 10.2021
High School Diploma -
Esc. Republica De Colombia
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