Rafael Villalona
North Bergen,New Jersey
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Area Manager
Fedex Ground
09.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Manage daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
Operations Manager
Fedex Ground
03.2017 - 09.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to sort management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained switchers and oversaw yard activities.
Package Handler
FedEx:Ground
10.2016 - 03.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Truck Driver
A. Duie Pyle, Inc.
12.2006 - 08.2015
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Education
Diploma - Auto Technician
Lincoln Technical Institute - Cromwell
Union, NJ06.2003
Diploma -
Union Hill High School
Union City, NJ06.2001
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Operations
- Business Planning
- Staff Scheduling
- Switcher certified trainer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager
Fedex Ground
09.2023 - Current
Operations Manager
Fedex Ground
03.2017 - 09.2023
Package Handler
FedEx:Ground
10.2016 - 03.2017
Truck Driver
A. Duie Pyle, Inc.
12.2006 - 08.2015
Diploma - Auto Technician
Lincoln Technical Institute - Cromwell
Diploma -
Union Hill High School