Rafael Villalona
Jersey City
Summary
Area Manager with expertise in staff management, operations oversight, and business development. Proven track record in transforming underperforming teams into high-performing units, driving operational efficiency, and enhancing customer satisfaction.
Overview
19
19
years of professional experience
Work History
Area Manager
FedEx:Ground
09.2024 - Current
- Oversaw daily operations ensuring compliance with safety and efficiency standards.
- Led team in achieving operational goals through effective resource management.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operations Manager
FedEx:Ground
03.2017 - 09.2024
- Streamlined daily operations, improving efficiency and reducing turnaround times.
- Implemented process improvements, enhancing workflow consistency across teams.
- Developed performance metrics to evaluate team productivity and operational effectiveness.
- Led training programs for new hires, fostering a culture of safety and compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Truck Driver
A. Duie Pyle, Inc.
12.2006 - 07.2016
- Operated heavy-duty trucks to transport goods efficiently and safely across designated routes.
- Adhered to all safety regulations and company policies while maintaining compliance with DOT standards.
- Conducted pre-trip inspections to ensure vehicle readiness and reliability for safe operations.
- Maintained accurate logs of driving hours, vehicle maintenance, and cargo deliveries for regulatory compliance.
- Collaborated with dispatch team to optimize delivery schedules and improve route efficiency.
- Identified potential issues with vehicles and reported findings promptly, contributing to proactive maintenance efforts.
- Implemented best practices for load securing and weight distribution to ensure cargo safety during transit.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Education
ASE Certification - Automotive Technician
Lincoln Technical Institute
Union, NJ04-2004
High School Diploma -
Union Hill High School
Union City, NJ06-2001
Skills
- Staff management
- Operations management
- Staff scheduling
- Employee scheduling
- Business development and planning
- Brainstorming ideas
- Operations improvements
- Team development
- Training and coaching
- Team leadership
- Staffing oversight
- Operations oversight
- Performance oversight
- Productivity improvements
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Area Manager
FedEx:Ground
09.2024 - Current
Operations Manager
FedEx:Ground
03.2017 - 09.2024
Truck Driver
A. Duie Pyle, Inc.
12.2006 - 07.2016
ASE Certification - Automotive Technician
Lincoln Technical Institute
High School Diploma -
Union Hill High School