Rafael V. Velez
TAMPA,FL
Summary
To obtain a position with an organization that is committed to excellence and the determination to provide excellent customer service, Professionalism and a quality experience.
I have attended Universal Technical Institute to obtain certification as a Professional Service Technician with the motivation, desire, knowledge, and skills required to diagnose and repair malfunctions in complete mechanical systems.
Overview
23
23
years of professional experience
Work History
Assistant PARTS Manager/Counter Person
ST.PETE MITSUBISHI
8350 PARK BLVD, SEMINOLE, FL 33777
04.2024 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- I am able to operate the Reynolds and Reynolds program
- I am able to order parts for stock, customers etc. if need be.
Assistant Manager
Tire Kingdom / Mavis
Tampa, FL
09.2023 - 04.2024
- Making sure the customers get the right Service and make sure the techs get the proper parts to do the Service
- Open and close the shop when needed
B Line Tech, Service Adviser
Asbury Group / Courtesy Nissan
07.2023 - 09.2023
- As a tech I inspected, diagnosed and repaired vehicles that are assigned to me
Parts Specialist
Sonic Automotive Group, Echo Park
03.2023 - 06.2023
- I close Ro's in CDK
- I make sure the techs get the proper time flagged for the work that they do
- I also order windshields for vehicles that need them
- I order keys or key fobs for vehicles that are missing keys
- I do a final quality control inspection of all the vehicles that were repaired the previous day
- I manage the parts department once a week
- I order parts for all types of vehicles from all vendors
- I order from Napa, LKQ, Worldpac, ATD, etc
- When parts arrive, I make sure they go to the proper vehicle and that the parts are flagged in CDK
- I help with monthly inventory
B Line Tech, Service Adviser
Asbury Group / Courtesy Nissan
06.2022 - 03.2023
- As a tech I inspected, diagnosed and repaired all vehicles that were assigned to me
- As a service adviser, I made sure the customer was comfortable with their visit, with letting them know about pricing on certain repairs or on the step-by-step process of a certain repair and how long it would take
- And providing transportation for customers if the repair that would take a long time
Electrical Assistant
Erwin Electric
06.2007 - 04.2009
- Assist in wiring residential homes
Electrical Leadmen
Edmonson Electric
10.2004 - 11.2006
- Supervised team and assisted in wiring homes
Electrical Leadmen
Sheppard Electrical Services
08.2003 - 10.2004
- Supervised team and assisted in wiring homes
Electrical Leadmen
J.N. Electric of Tampa Bay
07.2001 - 08.2003
- Supervised team and assisted in wiring homes
Education
DIPLOMA - Automotive Technology
UNIVERSAL TECHNICAL INSTITUTE (UTI)
ORLANDO, FL05.2011
GED -
06.2010
Skills
- Bilingual - Spanish / English
- Team Oriented
- Positive Work Ethic
- Willingness to learn and adapt to changes
- Customer Service
- Ability to communicate on all levels
- Self-Starter
- Self-Motivated
- Quality Oriented
- Windows
- Internet
Transitionalskills
- Bilingual - Spanish / English
- Team Oriented
- Positive Work Ethic
- Willingness to learn and adapt to changes
- Customer Service
- Ability to communicate on all levels
- Self-Starter
- Self-Motivated
- Quality Oriented
- Windows, E-mail & internet
Awards
- Universal Technical Institute - Student of the course for Automotive Undercar
- Certified ALLDATA Automotive Information Specialist
- UTI Sun Oscilloscope Operator System & Emission Tester
- Nissan - Automotive Electrical Systems
- Nissan - ECCS Operation, Diagnosis & Repair
- Nissan - Consult 3 Functions
- Nissan - Chassis Systems Diagnosis & Repair
- Nissan - Engine Mechanical Service
- Nissan - Manual Transmissions Service
- Nissan - Climate Control Operation & Diagnosis
References
- Carl J. Monteleone, Parts Manager, EchoPark, Tampa, FL, 813-417-8979, carl.monteleone@echopark.com
- Tori Mallow, Area Manager, Lot Coordinator, AllPro Auto Reconditioning, EchoPark, Tampa, FL, 813-944-9588
- Victoria Sheppa, Manager, Lot Coordinator, AllPro Auto Reconditioning, EchoPark, Tampa, FL, 727-644-5046
- Joe Russek, Service Manager, Courtesy Nissan of Tampa, 813-870-3333, jrussek@courtesycars.com
Ged - Datereceived
06/01/10
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant PARTS Manager/Counter Person
ST.PETE MITSUBISHI
04.2024 - Current
Assistant Manager
Tire Kingdom / Mavis
09.2023 - 04.2024
B Line Tech, Service Adviser
Asbury Group / Courtesy Nissan
07.2023 - 09.2023
Parts Specialist
Sonic Automotive Group, Echo Park
03.2023 - 06.2023
B Line Tech, Service Adviser
Asbury Group / Courtesy Nissan
06.2022 - 03.2023
Electrical Assistant
Erwin Electric
06.2007 - 04.2009
Electrical Leadmen
Edmonson Electric
10.2004 - 11.2006
Electrical Leadmen
Sheppard Electrical Services
08.2003 - 10.2004
Electrical Leadmen
J.N. Electric of Tampa Bay
07.2001 - 08.2003
DIPLOMA - Automotive Technology
UNIVERSAL TECHNICAL INSTITUTE (UTI)