Rafaela Arias
Whittier,CA
Summary
Dynamic Inside Sales Representative with WM, recognized for boosting sales revenue through strong client relationships and insightful recommendations. Bilingual in English and Spanish, I excel in exceptional customer service and attention to detail, ensuring customer satisfaction and loyalty. Proficient in Salesforce, I thrive in fast-paced environments while maintaining professionalism.
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
Waste Management
10.2005 - Current
- Over 20 years of experience in the trash industry.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Customer Service Representative
Waste Management
01.2004 - 09.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Criminal Justice
Cerritos College
Cerritos, CAHigh School Diploma -
Santana High School
Rowland Heights, CA06-2001
Skills
- Fluent in English and Spanish
- Communication skills
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Efficient and Prompt
- Salesforce
- Mas
Timeline
Inside Sales Representative
Waste Management
10.2005 - Current
Customer Service Representative
Waste Management
01.2004 - 09.2005
Associate of Arts - Criminal Justice
Cerritos College
High School Diploma -
Santana High School