Perparim Uklala
Fort Worth
Summary
Dedicated Restaurant Manager skilled in optimizing restaurant operations to deliver exceptional guest service and satisfaction. Expertise in budget management, staff training, and inventory control, leading to improved profitability and team performance.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Greek Cafe, Alex Jo
Fort Worth, TX
09.2018 - Current
- Oversaw daily restaurant operations to ensure exceptional guest service and satisfaction.
- Implemented staff training programs to enhance team performance and streamline service delivery.
- Developed and maintained budgets, controlling costs while maximizing profitability and efficiency.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Security Officer
Certified Research Company, Inc.
Fort Worth, TX
03.2018 - 04.2018
- Monitored access points to ensure security compliance and prevent unauthorized entry.
- Conducted routine patrols to identify and address safety hazards on premises.
- Responded promptly to alarms and incidents, coordinating with law enforcement as necessary.
- Maintained detailed logs of daily activities, incidents, and visitor interactions for documentation purposes.
Education
Bachelor of Arts - Education
Pedagogik School Peshkopi
Peshkopi, Albania05.1988
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- General security
- Security guard license
- Conflict de-escalation
- Patrol operations
- Threat assessment
- Access control management
- Threat management
Certification
- Texas Private Security Board (PSB) Level II Security Training Certificate
- Completed required Level II Non-Commissioned Security Officer Training
- Certified issued through Certified Research Company ( License #C16079)
- Completion Date: March 7, 2018
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
Russian
Full Professional
English
Full Professional
Timeline
Restaurant Manager
Greek Cafe, Alex Jo
09.2018 - Current
Security Officer
Certified Research Company, Inc.
03.2018 - 04.2018
Bachelor of Arts - Education
Pedagogik School Peshkopi