Rafaela Perez
Bay Shore,NY
Overview
15
15
years of professional experience
Work History
Clerical Receptionist
Syosset Physical Therapy And Athletic Training
Syosset, NY
09.2023 - 05.2024
- Created spreadsheets in Excel to track data related to departmental operations.
- Greeted visitors, answered inquiries and directed them to appropriate personnel.
- Provided administrative support to management team by preparing agendas, presentations materials, minutes of meetings.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed data entry tasks related to billing and collections procedures.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Verified insurance coverage for appointments and collected co-payments as required.
Crisis Counselor
NewHorizon CounselingServices
Oakdale, NY
08.2021 - 11.2021
- Perform initial evaluations of client needs and develop customized treatment plans
- Educate staff and clients on stress and trauma coping mechanisms
- Provide individuals with the resources they need to reach personal goals
- Monitor client progress and modify their treatment plans as needed
- Coordinate with social and medical agencies, healthcare providers, and community outreach programs to provide clients with needed services
- Complete continuing education courses to maintain National Certified Counselor certification and stay up-to-date on the latest practices.
Direct Support Personnel
DDI
Dix Hills, NY
11.2019 - 04.2021
- Provided direct care to children and adults with Autism, developmental disabilities, and other special needs
- Complete all required training, and participate in Peer Mentoring Program, in-service workshops, and recertification training as required
- Become certified and maintain certifications in SCIP-R, First Aid and CPR and participate in semi-annual IDT, quarterly staff meetings, and staffings as required
- Help individuals build and maintain relationships with family and friends and follow daily activity/classroom schedule, implementing all formal goals and protocols in accordance with the CFA/ISP, and behavior plans of individuals you are assigned to
- Obtain and maintain certification for, and administer medications under the supervision of assigned nursing staff (AMAP), if applicable
- Teach and assist individuals in all aspects of daily living, including, but not limited to: ADL’s, cooking, house cleaning, laundry, leading a healthy lifestyle, shopping, budgeting, maintaining appropriate behavior, community integration, and basic hygiene, grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Accompany individuals on medical appointments, jobs, and community activities, if applicable
- Complete incident reports and SCIP-R reports as necessary.
Direct Support Personnel
F.R.E.E
Hauppauge, NY
11.2013 - 11.2019
- Provided direct care to children and adults with Autism, developmental disabilities, and other special needs
- Complete all required training, and participate in Peer Mentoring Program, in-service workshops, and recertification training as required
- Become certified and maintain certifications in SCIP-R, First Aid and CPR and participate in semi-annual IDT, quarterly staff meetings, and staffings as required
- Help individuals build and maintain relationships with family and friends and follow daily activity/classroom schedule, implementing all formal goals and protocols in accordance with the CFA/ISP, and behavior plans of individuals you are assigned to
- Obtain and maintain certification for, and administer medications under the supervision of assigned nursing staff (AMAP), if applicable
- Teach and assist individuals in all aspects of daily living, including, but not limited to: ADL’s, cooking, house cleaning, laundry, leading a healthy lifestyle, shopping, budgeting, maintaining appropriate behavior, community integration, and basic hygiene, grooming, feeding, and ambulation, medical monitoring, and health care related tasks
- Accompany individuals on medical appointments, jobs, and community activities, if applicable
- Complete incident reports and SCIP-R reports as necessary.
Tutor
ExcelTutoringService
Hewlett, NY
03.2012 - 07.2013
- Assisted students in developing an understanding of different subjects
- Assessed, assisted, and encouraged students in the learning process
- Reviewed materials used in classes, explanation of various topics
- Answered questions by students regarding topics taught and discussed.
Sales Associate
Bath and Body Works
Bayshore, NY
10.2011 - 03.2013
- Sell related articles in an environment where the customer and service to the customer is first and foremost
- Obtained outstanding training in customer service with an emphasis on professionalism
- Received many letters and words of thanks from satisfied and appreciative customers.
Companion
Queens, NY
01.2009 - 05.2010
- Provided companionship to an elderly woman
- Accompanied her to doctor’s appointments, trips to parks and Senior homes
- Assisted with light housekeeping
- Helped prepare meals
- Assisted in activities of daily living.
Education
Esthetician -
Long Island Nail And Skin Care Institute
Levittown, NY03-2023
A.A - Criminal Justice
PendingDegree
05.2012
H.S Diploma -
Bay ShoreHighSchool
05.2011
Timeline
Clerical Receptionist
Syosset Physical Therapy And Athletic Training
09.2023 - 05.2024
Crisis Counselor
NewHorizon CounselingServices
08.2021 - 11.2021
Direct Support Personnel
DDI
11.2019 - 04.2021
Direct Support Personnel
F.R.E.E
11.2013 - 11.2019
Tutor
ExcelTutoringService
03.2012 - 07.2013
Sales Associate
Bath and Body Works
10.2011 - 03.2013
Companion
01.2009 - 05.2010
Esthetician -
Long Island Nail And Skin Care Institute
A.A - Criminal Justice
PendingDegree
H.S Diploma -
Bay ShoreHighSchool
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