Deborah L Phillips
Atlanta,Ga.
Summary
Accomplished professional with a proven track record at Wells Fargo, adept in accounting and budgeting, and possessing exceptional interpersonal skills. Excelled in customer service, efficiently managing high-volume transactions and resolving complaints with professionalism. Skilled in document management and appointment scheduling, demonstrating a commitment to maintaining confidentiality and enhancing office operations.
Overview
6
6
years of professional experience
Work History
CLERICAL RECEPTIONIST
PORTER SANFORD performing arts & community center
Panthersville, GA
04.2024 - 08.2024
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Bank Teller
Wells Fargo/banking
Lithonia, GA
11.2021 - 12.2022
- Received and counted daily inventories of cash, drafts and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Delivered exceptional service to customers in person or over telephone.
- Maintained confidentiality of bank records and client information.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Cashier
J C PENNEY
Atlanta, Ga.
10.2018 - 10.2020
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of arts - africana studies
Georgia state university
12.2025
Banking and finance -
dekalb technical college
clarkston, ga01.2009
Skills
- Accounting and budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Community Service Advocate
- Effective Public Speaking
- Community Engagement
- Budgeting/Balancing
- Communication
- Document management
- Calendar management
- Confidentiality
- Appointment scheduling
Hobbies and Interests
- Theater
- Environmental conservation
- Art
- Reading
- Travel
Timeline
CLERICAL RECEPTIONIST
PORTER SANFORD performing arts & community center
04.2024 - 08.2024
Bank Teller
Wells Fargo/banking
11.2021 - 12.2022
Cashier
J C PENNEY
10.2018 - 10.2020
Bachelor of arts - africana studies
Georgia state university
Banking and finance -
dekalb technical college
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