Rafael Rivera

• Evaluated employee performance through periodic reviews and documented results accordingly.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Participated in recruitment efforts by interviewing prospective candidates for open positions.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Trained new employees on company policies and procedures.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.

• Worked with other installers on larger projects requiring multiple people.
• Utilized hand tools such as knives, scissors, irons and seam rollers to install carpets properly.
• Inspected carpets for flaws or imperfections before installing them.
• Trimmed excess materials after installation was complete.
• Performed minor repairs on carpets such as patching holes or tears.
• Adhered strictly to safety guidelines while working with power equipment.
• Moved furniture as needed for installation purposes.

Maintenance