RAFEAL ELLIOT
Solution Engineer
Phoenix,AZ
Summary
Results-driven professional with a background in Quality Assurance leadership and process optimization. Skilled in team management, stakeholder communication, and delivering tailored solutions. Seeking to transition into a Sales Engineering role to leverage technical expertise and drive revenue growth through strategic partnerships and innovative solutions.
Overview
6
6
years of professional experience
Work History
Business Development Representative
Ready Foods
10.2023 - Current
- Spearheaded new business acquisition efforts across the Southwest region, consistently exceeding targets through proactive in-person prospecting and lead qualification.
- Achieved a 35% increase in new business acquisitions within the first year by implementing targeted prospecting strategies.
- Leveraged stakeholder management practices to conduct comprehensive discovery sessions, effectively identifying client needs and pain points.
- Implemented consultative selling techniques and dynamic presentation strategies, resulting in a significant increase in conversion rates and deal size.
Continuous Improvement Project Manager
Ready Foods
11.2022 - 10.2023
- Established new processes for a minimally supervised department, resulting in an 89.9% time savings equivalent to 6 hours per week
- Trained and up-skilled front-line production teams in a new ERP system, ensuring 100% production capacity and output within one week of ERP implementation, three weeks ahead of the anticipated ramp-up schedule
- Communicated lean principles throughout all levels of the organization, from C-suite to the production floor, leading to a 1566% increase in Corrective Action, Preventive Action completion
- Facilitated quarterly book clubs to bring interdepartmental teams together, impacting over 80 people company-wide to grow and build healthy, productive workplace relationships
Continuous Improvement Coordinator
Ready Foods
02.2021 - 11.2022
- Implemented Lean methodologies across four plants, impacting over 300 team members, by fostering scientific thinking and iterative learning to achieve strategic initiatives
- Coached the Director of Marketing in collaborating with cross-functional teams to successfully offload products not meeting minimum efficiency standards, increasing capacity in four production facilities to produce high-profit, high-impact products
- Used Toyota Kata methods to drive process improvements by coaching teams in Sales, Marketing, Quality Assurance, Training, Supply Chain, Logistics, and Production Departments to overcome obstacles and achieve KPIs
- Updated and revised SSOPs to create stability and consistency in the cleaning & sanitizing process during a period of high turnover and vacancies, minimizing the changeover process by 9-10 hours per week.
Quality Assurance Supervisor
Ready Foods
05.2018 - 02.2021
- Managed and motivated a team of eight QA Technicians, achieving 100% compliance with key performance metrics and consistently upholding product quality standards through rigorous inspections, audits, and testing procedures.
- Enhanced efficiency and accuracy by updating, maintaining, and revising technical documentation for both quality and production departments, resulting in a 15% reduction in errors and discrepancies.
- Implemented Leader Standard Work methodology to streamline documentation review processes for batch production records, change controls, deviation investigation reports, and product/customer labels resulting in 25% decrease review time
Education
Biology -
Colorado State University - Pueblo
Pueblo, COCybersecurity -
Bethel School of Technology
Redding, CATechnical PreSales Simulation
Learnfull
Skills
Technical consulting
Technical Experience
- Designed a CTF with varying levels of difficulty using online platforms.
- Scrum Master experience with other Agile methods including kanban and waterfall.
- Proficient in Slack, Zoom, Microsoft Teams.
- Experience with Kali Linux, Windows OS, Mac OS, Atlassian (Trello)
Security Awareness
- Actively teaching cybersecurity awareness and education including:
- Enhancing users privacy using OSINT awareness practices
- Minimizing compromised accounts through password management practices
- Mitigating risk in user devices and software
Additional Security Training Experience
(ISC)2 Certified in Cybersecurity, TryHackMe, TCM Security Academy, Linux 101 Certificate, Practical Ethical Hacking Certificate (in progress)
Timeline
Business Development Representative
Ready Foods
10.2023 - Current
Continuous Improvement Project Manager
Ready Foods
11.2022 - 10.2023
Continuous Improvement Coordinator
Ready Foods
02.2021 - 11.2022
Quality Assurance Supervisor
Ready Foods
05.2018 - 02.2021
Biology -
Colorado State University - Pueblo
Cybersecurity -
Bethel School of Technology
Technical PreSales Simulation
Learnfull
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