Rafiqua Baker
Carson,CA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Mail Carrier
USPS
01.2023 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Special Education Assistant
LAUSD
02.2013 - Current
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Worked with students with specialized needs to accomplish tasks and build practical skills.
Receptionist/call Center
Massage Envy Spa
03.2011 - 02.2015
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Supervisor
Burlington Coat Factory Department Store
09.2009 - 02.2011
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coached and mentored 10 staff members through constructive feedback to develop long-term career goals.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
David Starr Jordan Senior High School
Los Angeles, CA06.2008
Skills
- Product expertise
- Physical stamina
- Delivery procedures
- Sales expertise
- Receptionist
Timeline
Mail Carrier
USPS
01.2023 - Current
Special Education Assistant
LAUSD
02.2013 - Current
Receptionist/call Center
Massage Envy Spa
03.2011 - 02.2015
Supervisor
Burlington Coat Factory Department Store
09.2009 - 02.2011
High School Diploma -
David Starr Jordan Senior High School
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