Ragene Snowden
Westerville
Summary
Dynamic Customer Service Representative with proven expertise in conflict resolution and complaint management. Committed to enhancing customer satisfaction through effective communication and efficient transaction processing.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Valvoline
Lexington
04.2016 - Current
- Resolved customer complaints efficiently and effectively.
- Collaborated with team members to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed transactions and managed refunds.
Healthcare Customer Service Representative
ACS-Xerox
Lexington
06.2012 - 04.2016
- Assisted customers with inquiries regarding healthcare services and benefits.
- Provided detailed information on claims processing and eligibility requirements.
- Educated customers on available resources and support services offered.
- Assisted in checking patient's insurance and enrolling in a Medicare plan.
Customer Service Representative
Sprint
Lexington
03.2010 - 06.2012
- Assisted customers in selecting appropriate cell phone models and plans.
- Provided technical support for devices, troubleshooting issues effectively.
- Educated customers on device features and benefits, enhancing their experience.
- Processed customer transactions accurately using point-of-sale systems.
Education
High School Diploma -
Tates Creek High School
Lexington, KY05-2005
Skills
- Conflict resolution
- Customer relationship management
- Claims processing
- Technical support
- Transaction processing
- Product knowledge
- Complaint Resolution
- Type 60 WPM
- Adaptability
- Punctual and dependable
- Works well in a group
Timeline
Customer Service Representative
Valvoline
04.2016 - Current
Healthcare Customer Service Representative
ACS-Xerox
06.2012 - 04.2016
Customer Service Representative
Sprint
03.2010 - 06.2012
High School Diploma -
Tates Creek High School