Raghavendran Chingleput
Jacksonville,FL
Summary
Client Partner with 18 years of experience in Banking and Financial Services, driving long-term client relationships, revenue growth, and strategic account expansion. Proven ability to serve as a trusted advisor to C-suite and senior stakeholders, aligning business strategy with technology and transformation initiatives across cards, banking, financial banking, payments, risk, and compliance. Strong track record in account governance, portfolio growth, deal shaping, and delivery oversight, consistently improving client satisfaction and business outcomes in highly regulated environments.
Known for leveraging strong technical depth and solution design expertise to partner effectively with executives, product leaders, and engineering teams, driving faster delivery and improved operational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Partner
TCS America
Jacksonville, FL
12.2024 - Current
- Cultivated strong client relationships to enhance service delivery and satisfaction.
- Developed strategic account plans aligning with client objectives and business goals.
- Analyzed market trends to identify growth opportunities for key accounts.
- Facilitated cross-functional collaboration to ensure alignment on project deliverables.
- Strong track record of leading cross-functional teams, managing vendors, and delivering large-scale initiatives in highly regulated environments.
- Delivering scalable, secure, and high-performance solutions across banking, cards, payments, lending, and financial services.
- Oversaw delivery of high-impact franchise initiatives, ensuring alignment with organizational goals and financial targets.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
Business Relationship Manager
TCS America
Jacksonville, FL
11.2020 - 11.2024
- Cultivated strong client relationships to enhance service delivery and satisfaction.
- Facilitated cross-functional collaboration to ensure alignment on project deliverables.
- Streamlined communication processes between clients and internal teams, improving response times.
- Led initiative to implement client feedback mechanisms, enhancing service offerings and support.
Education
Bachelor of Technology - Information Technology
Anna University
Chennai05-2007
Skills
- Strategic Client Partnership & Account Ownership
- Revenue Growth & Wallet Share Expansion
- Executive Stakeholder Management
- P&L Ownership & Financial Governance
- Consultative / Solution-Led Selling
- Delivery Governance
- Customer Experience (CX) Transformation
- Contact Center Modernization
Accomplishments
- Owned and grew a $10MM+ BFS client portfolio, driving revenue expansion through strategic account planning, solution-led selling, and executive partnerships.
- Provided governance oversight for large delivery organizations (100–125+ resources) across onshore/offshore models, ensuring predictable outcomes and margin discipline.
- Led end-to-end transformation of enterprise contact center platforms, improving customer experience, agent productivity, and operational resilience across BFS clients.
- Modernized legacy contact center systems to cloud-based solutions (e.g., Salesforce Financial Service Cloud / omni-channel platforms), enabling scalability and faster feature rollout.
- Enabled enterprise transformation mainly across Salesforce and .NET platforms, aligning technology investments with business growth and compliance objectives.
- Identified and executed process optimization opportunities, reducing operational costs and improving time-to-market.
- Partnered with client leadership to define multi-year transformation roadmaps, driving measurable business value.
Certification
- CSM (Certified ScrumMaster) certificate, awarded by the Scrum Alliance organization
- Certified SAFe® Agilist (SA)
TECHNICAL SKILLS
Led client engagements delivering enterprise solutions across Salesforce and .NET ecosystems, ensuring scalability, security, and regulatory compliance. Partnered with client CTOs and delivery teams to architect and govern Salesforce–.NET integrated platforms supporting BFS transformation.
Domains: Cards, Payments, Lending, Core Banking, Risk & Compliance
Programming: Salesforce, Angular, Java, Core Java, SQL, XML, HTML, .NET
CRM : Salesforce Integrations
Tools: Salesforce, .NET Core, C#, ASP.NET, SQL Server, REST APIs, JIRA, Open Shift
Timeline
Client Partner
TCS America
12.2024 - Current
Business Relationship Manager
TCS America
11.2020 - 11.2024
Bachelor of Technology - Information Technology
Anna University