Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ragine Jackson

Charlotte,NC

Summary

My goals are to obtain a position for a company with skills, quality assurance and training experience to perform my abilities to work well with others. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Focused Patient Service Representative with 5 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Novant Healthcare
Charlotte, NC
09.2022 - Current
  • Documented and managed patient information in computer system.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Explained policies, procedures and services to patients.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Answered incoming calls in a professional manner.
  • Scanned documents into electronic health record system as needed.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.

Patient Service Representative

Triad Adult & Pediatric Medicine
Greensboro, NC
10.2019 - 09.2021
  • Documented and managed patient information in computer system.
  • Assisted with the completion of medical forms and records.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Answered incoming calls in a professional manner.
  • Scanned documents into electronic health record system as needed.
  • Verified insurance information, collected payments, and scheduled appointments.

Assistant Manager

Foot Locker
Charlotte, NC
09.2017 - 01.2019
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Recruited and trained new employees to meet job requirements.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Maintained up-to-date knowledge of company products and services.
  • Assigned work and monitored performance of project personnel.

Education

Associates of Science -

CPCC
01.2022

High School Diploma -

Northeast High School
06.2012

Skills

  • Effective communication on taking instructions in English
  • Strong interpersonal and analytical skills; Team-oriented
  • Leadership experience; Flexibility; Strategic-thinking; Results-driven
  • Appointment Scheduling
  • Insurance Verification
  • Payment Collection
  • Customer Service
  • Patient Intake

Timeline

Patient Service Representative

Novant Healthcare
09.2022 - Current

Patient Service Representative

Triad Adult & Pediatric Medicine
10.2019 - 09.2021

Assistant Manager

Foot Locker
09.2017 - 01.2019

Associates of Science -

CPCC

High School Diploma -

Northeast High School
Ragine Jackson