Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahaf Mohamad

Lexington,KY

Summary

Goal-driven Service Manager offering over 4 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience

Work History

Service Manager

Cinco De Mayo Mexican Restaurant
Lexington, KY
09.2021 - 11.2023
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Created standard operating procedures for all service functions.
  • Pitched in to complete various duties during peak periods or employee absences.

Cashier

Target
Lexington, KY
08.2021 - 09.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.

Education

Associate in Business - Business Management

Bluegrass Community And Technical College
Lexington, KY
09.2022

Skills

  • Service Quality Management
  • Customer Service Managment
  • Fluent in Arabic
  • Team Leadership
  • Goal-Oriented
  • Multitasking and Organization

Timeline

Service Manager

Cinco De Mayo Mexican Restaurant
09.2021 - 11.2023

Cashier

Target
08.2021 - 09.2022

Associate in Business - Business Management

Bluegrass Community And Technical College
Rahaf Mohamad