Rahaf Mohamad
Lexington,KY
Summary
Goal-driven Service Manager offering over 4 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
Work History
Service Manager
Cinco De Mayo Mexican Restaurant
Lexington , KY
2021.09 - 2023.11
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Ensured compliance with applicable laws and regulations related to services provided.
- Created standard operating procedures for all service functions.
- Pitched in to complete various duties during peak periods or employee absences.
Cashier
Target
Lexington , KY
2021.08 - 2022.09
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
Education
Associate in Business - Business Management
Bluegrass Community And Technical College
Lexington, KY09.2022
Skills
- Service Quality Management
- Customer Service Managment
- Fluent in Arabic
- Team Leadership
- Goal-Oriented
- Multitasking and Organization
Timeline
Service Manager
Cinco De Mayo Mexican Restaurant
2021.09 - 2023.11
Cashier
Target
2021.08 - 2022.09
Associate in Business - Business Management
Bluegrass Community And Technical College
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