Overview
Work History
Education
Skills
National Honor Society
Activities
Reference
Timeline
Generic

Rahatun Alam

The Bronx,NY

Overview

5
5
years of professional experience

Work History

Customer Service Representative

TJ Max
The Bronx, NY
11.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Educated customers on special pricing opportunities and company offerings.

Customer Service Associate

Duane Reade
New York, NY
03.2022 - 09.2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Intern

Catholic Charities Archdiocese of New York
Manhattan, NY
01.2022 - 01.2022
  • Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
  • Participated in various extracurricular activities to build skills set.
  • Worked alongside senior team members to learn related job tasks and roles.

Volunteer

Liberty High School Academy for Newcomer
Manhattan, NY
12.2021 - 12.2021
  • Volunteered to help with special events and programs by giving directions.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Help for charismas organization, serve food to all the students and teachers and distribute gift to the students.

Tutor Volunteer

Liberty High School Academy dor Newcomer
New York, NY
09.2021 - 09.2021
  • Created engaging learning environment by encouraging questions, sparking discussions.
  • Reinforced information to guide students in Art History lessons.

Computer Programming Intern

Catholic Charities Archdiocese of New York
New York, NY
07.2021 - 08.2021
  • Designed, developed and implemented firmware to support embedded system product concepts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Entrepreneur Intern

Young Shark Tank
New York, NY
04.2021 - 06.2021
  • Developed strategies for building income, distribution models and customer acquisition plans and outlined detailed business plan, drafted mission statement
  • Coordinated extensive planning, development of project milestones, and budget for complex contracts.
  • Established ambitious goals for team members to promote achievement and surpass business targets.

Video Producer Intern

Educational Video Center
New York, NY
10.2020 - 01.2021
  • Worked on a projects by shooting and editing video also reviewed captured video to ensure and maintain digital integrity.
  • Edited footage, Interviewed guests and filmed segments, which would be used in documentaries.
  • Researched and reviewed breaking news, press releases and other information to identify newsworthy stories for shows and segments.

Marketing Intern

Catholic Charities Archdiocese of New York
New York, NY
03.2020 - 05.2020
  • Provide information, using lectures, films, charts, or slide shows regarding social awareness.
  • Research or investigate on topic to be presented to prepare for demonstrations.
  • Created posts for social media platforms and monitored social media for trending news, ideas and feedback.

Volunteer

Liberty High School Academy for Newcomer
New York, NY
02.2020 - 02.2020
  • Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, and terminology.
  • Arrange for typing, duplication, and distribution of material.
  • Maintain records and files of work and revisions.

Marketing Intern

Creative Art Works
New York, NY
09.2019 - 02.2020
  • Designed digital posters to raise community awareness of the COVID-19 pandemic. Poster is featured in a virtual art gallery and on the Instagram page of @HoldOn_2020, Presented poster and shared project at the virtual culminating event.
  • Developed targeted content for YouTube and Instagram platforms.
  • Contributed to preparation of detailed promotional presentations.

Education

Associate of Science - Computer Technology

LaGuardia Community College of The City University of New York
Long Island City, NY
03-2023

Associate of Science - Aircraft Operations

Vaughn College of Aeronautics And Technology
East Elmhurst, NY
09-2022

High School Diploma -

Liberty High School Academy For Newcomer
250 W 18th St. New York, NY 10011
01.2022

Skills

  • Speak and Write Bengali
  • Speak Hindi
  • Speak Urdu

National Honor Society

  • Former member (September 2019 - September 2021)
  • President (September 2021 - January 2022)

Activities

  • Volleyball (Sept, 2021- Jan, 2022)

Reference

  • References available upon request.

Timeline

Customer Service Representative

TJ Max
11.2022 - Current

Customer Service Associate

Duane Reade
03.2022 - 09.2022

Intern

Catholic Charities Archdiocese of New York
01.2022 - 01.2022

Volunteer

Liberty High School Academy for Newcomer
12.2021 - 12.2021

Tutor Volunteer

Liberty High School Academy dor Newcomer
09.2021 - 09.2021

Computer Programming Intern

Catholic Charities Archdiocese of New York
07.2021 - 08.2021

Entrepreneur Intern

Young Shark Tank
04.2021 - 06.2021

Video Producer Intern

Educational Video Center
10.2020 - 01.2021

Marketing Intern

Catholic Charities Archdiocese of New York
03.2020 - 05.2020

Volunteer

Liberty High School Academy for Newcomer
02.2020 - 02.2020

Marketing Intern

Creative Art Works
09.2019 - 02.2020

Associate of Science - Computer Technology

LaGuardia Community College of The City University of New York

Associate of Science - Aircraft Operations

Vaughn College of Aeronautics And Technology

High School Diploma -

Liberty High School Academy For Newcomer

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Rahatun Alam