RAHEEM HUNTE
Stone Mountain,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Comcast
Stone Mountain, USA
07.2023 - 08.2026
- Answered incoming calls and emails, delivering frontline customer support and facilitating product and service transactions.
- Provided outstanding service to new and long-standing customers by closely attending to concerns and developing effective solutions.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
Turnaround Coordinator/Passenger Service Agent
Airport Services Antigua
St. John's, AG
10.2020 - 06.2023
- Supervised airfield operations, including arrivals, departures, and fueling, addressing concerns promptly to ensure on-time performance.
- Prepared jet bridge for smooth transitions during arrivals and departures.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Coordinated with internal resources to efficiently process passengers and ensure timely flight dispatch.
- Greeted passengers and provided boarding instructions.
- Lifted and positioned passenger luggage onto baggage belts for processing.
- Assisted special needs passengers and unaccompanied minors, facilitating a seamless travel experience.
Customer Service Agent
Express Handlers LTD
St John's, AG
03.2015 - 03.2020
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints, enhancing overall customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled high volume of inbound and outbound customer calls, ensuring timely resolution of issues.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Operated a computerized system to handle ticketing and check-ins.
Spa Receptionist
Sandals Grande Antigua Resort & Spa
Antigua, AG
10.2014 - 12.2014
- Handled phone inquiries to effectively schedule, reschedule, or cancel appointments, enhancing customer satisfaction.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Coordinated front desk operations, providing knowledgeable assistance to in-person visitors and callers for seamless service.
- Guided customers through facility tours explaining spa resources and amenities.
- Conducted facility tours for customers, showcasing spa resources and amenities to enhance their experience.
Education
High School Diploma - Electronic Document Preparation Management, Math, English, Social studies, Physical Education
Pares Secondary High School
AntiguaSkills
- Customer Service
- Problem resolution
- Active Listening
- Communication
- Technical Proficiency
- MS Office
- Attention to detail
- Efficiency and detail
- Calm under pressure
Timeline
Customer Service Representative
Comcast
07.2023 - 08.2026
Turnaround Coordinator/Passenger Service Agent
Airport Services Antigua
10.2020 - 06.2023
Customer Service Agent
Express Handlers LTD
03.2015 - 03.2020
Spa Receptionist
Sandals Grande Antigua Resort & Spa
10.2014 - 12.2014
High School Diploma - Electronic Document Preparation Management, Math, English, Social studies, Physical Education
Pares Secondary High School