Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raheem Timmons

McDonough,GA

Summary

Accomplished Operations Manager with a proven track record at FedEx Ground, enhancing operational efficiency and employee performance through expert leadership and problem-solving skills. Demonstrates exceptional team leadership and operations management abilities, achieving significant improvements in productivity and safety protocols. Skilled in data analysis and staff training, consistently exceeding company goals with a focus on operational excellence.

Overview

10
10
years of professional experience

Work History

Operations Manager

FedEx Ground
09.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents.

Driver

Uber Eats
02.2019 - 10.2020
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle every night.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Head Server

Kura Revolving Sushi Bar
09.2017 - 02.2019
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Coordinated special events and parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Package Handler

UPS
10.2016 - 06.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners to scan packages to trailers.
  • Properly load trailers using load stands and building strong walls to make sure package are secure and to use up as much space as possible.
  • Removed jams and unblocked conveyor system to maintain flow of packages.

Cart Pusher

Wal-Mart Supercenter
01.2015 - 09.2016
  • Directed customers to appropriate areas in store to assist with locating products.
  • Removed litter from parking lot, planters and cart storage areas.
  • Gathered carts manually and with remote controlled cart pusher.
  • Increased efficiency with organized cart retrieval methods, reducing wait times for customers.
  • Assisted customers with loading purchases into their vehicles, demonstrating excellent customer service skills.
  • Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.

Education

No Degree - Biochemistry

Regis College
Weston, MA

High School Diploma -

Martin Luther King- Jr. High School
Lithonia, GA
05.2014

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Operational Efficiency
  • Operations Monitoring
  • Planning and Implementation
  • Employee Motivation
  • Delegation
  • Data Analysis
  • Negotiation
  • Cultural Awareness
  • Staff Training
  • Goal Setting

Accomplishments

  • Earned the “Manager of the Quarter” Award in 2024 for my outstanding work and progression.
  • Earned the "Bravo Zulu” Award in 2024 for stepping up when really needed.
  • Also earned the “Package Handler of The Month” Award in 2021 before actually becoming an Ops Manger.
  • Earned the "All Star” Award in 2023 for having a great peak season and having a big impact on that peak success.


Timeline

Operations Manager

FedEx Ground
09.2020 - Current

Driver

Uber Eats
02.2019 - 10.2020

Head Server

Kura Revolving Sushi Bar
09.2017 - 02.2019

Package Handler

UPS
10.2016 - 06.2018

Cart Pusher

Wal-Mart Supercenter
01.2015 - 09.2016

No Degree - Biochemistry

Regis College

High School Diploma -

Martin Luther King- Jr. High School

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Raheem Timmons