Raheem Timmons
McDonough,GA
Summary
Accomplished Operations Manager with a proven track record at FedEx Ground, enhancing operational efficiency and employee performance through expert leadership and problem-solving skills. Demonstrates exceptional team leadership and operations management abilities, achieving significant improvements in productivity and safety protocols. Skilled in data analysis and staff training, consistently exceeding company goals with a focus on operational excellence.
Overview
10
10
years of professional experience
Work History
Operations Manager
FedEx Ground
3120 Anvil Block Rd, Ellenwood, GA, 30294
09.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents.
Driver
Uber Eats
Houston, TX & Atlanta, GA
02.2019 - 10.2020
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle every night.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Head Server
Kura Revolving Sushi Bar
6035 Peachtree Rd, Unit-A107, Doraville, GA, 30360
09.2017 - 02.2019
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Coordinated special events and parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to customers.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Package Handler
UPS
3930 Pleasantdale Rd, Atlanta, GA, 30340
10.2016 - 06.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners to scan packages to trailers.
- Properly load trailers using load stands and building strong walls to make sure package are secure and to use up as much space as possible.
- Removed jams and unblocked conveyor system to maintain flow of packages.
Cart Pusher
Wal-Mart Supercenter
5401 Fairington Rd, Lithonia, GA, 30038
01.2015 - 09.2016
- Directed customers to appropriate areas in store to assist with locating products.
- Removed litter from parking lot, planters and cart storage areas.
- Gathered carts manually and with remote controlled cart pusher.
- Increased efficiency with organized cart retrieval methods, reducing wait times for customers.
- Assisted customers with loading purchases into their vehicles, demonstrating excellent customer service skills.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
Education
No Degree - Biochemistry
Regis College
Weston, MAHigh School Diploma -
Martin Luther King- Jr. High School
Lithonia, GA05.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operational Efficiency
- Operations Monitoring
- Planning and Implementation
- Employee Motivation
- Delegation
- Data Analysis
- Negotiation
- Cultural Awareness
- Staff Training
- Goal Setting
Accomplishments
- Earned the “Manager of the Quarter” Award in 2024 for my outstanding work and progression.
- Earned the "Bravo Zulu” Award in 2024 for stepping up when really needed.
- Also earned the “Package Handler of The Month” Award in 2021 before actually becoming an Ops Manger.
- Earned the "All Star” Award in 2023 for having a great peak season and having a big impact on that peak success.
Timeline
Operations Manager
FedEx Ground
09.2020 - Current
Driver
Uber Eats
02.2019 - 10.2020
Head Server
Kura Revolving Sushi Bar
09.2017 - 02.2019
Package Handler
UPS
10.2016 - 06.2018
Cart Pusher
Wal-Mart Supercenter
01.2015 - 09.2016
No Degree - Biochemistry
Regis College
High School Diploma -
Martin Luther King- Jr. High School