Raheem Walker
Brooklyn
Summary
Customer-focused airport operations professional with experience supporting airline passengers in fast-paced airport environments. Skilled in passenger check-in, boarding procedures, travel document verification, flight departure support, and assisting travelers with diverse needs. Recognized for maintaining safety standards, providing exceptional customer service.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Envoy Airlines
Jamaica
10.2025 - Current
- Provide administrative and operational support for daily airline activities in a fast-paced airport environment.
- Coordinate with gate agents, flight crews, and airport personnel to support on-time departures.
- Maintain accurate passenger records and process travel documentation.
- Respond to customer inquiries in person and by telephone while maintaining professionalism.
- Assist with baggage service documentation and issue resolution.
- Ensure compliance with airline policies, TSA regulations, and safety procedures.
- Complete data entry and maintain operational records with accuracy.
Passenger Service Agent
Aces
Brooklyn
08.2024 - 02.2025
- Facilitated smooth check-in and boarding experience for airline passengers
- Addressed customer inquiries promptly, ensuring clarity and satisfaction
- Managed baggage handling and ensured proper loading protocols.
- Communicated flight information to passengers and addressed inquiries.
Passenger Service Agent
Swissport
Brooklyn
06.2023 - 08.2024
- Facilitated boarding procedures to enhance traveler experience and ensure adherence to travel regulation.
- Assisted passengers with check-in procedures and boarding processes.
- Managed baggage handling and ensured timely delivery to correct destinations.
Bakery Associate
BJ's Wholesale Club
Brooklyn
06.2019 - 03.2020
- Provided support to customers with product selection and special orders
- Maintained cleanliness and organization of bakery equipment and workstations.
- Assisted customers with product selection and answered bakery-related inquiries.
Sales Associate / Key Holder
RadioShack
Brooklyn
07.2014 - 03.2017
- Trained new employees to ensure smooth onboarding and managed store opening/closing procedures for operational efficiency
- Received promotion to Key Holder due to consistent exemplary performance.
- Assisted customers with product selection and provided detailed product information.
Education
Bachelor’s - Business Management
Brooklyn College
Brooklyn, NYSkills
- Customer service
- Multitasking and organization
- Knowledge of Microsoft Office to include Word, Excel, Outlook and PowerPoint
- Ability to use SABRE (RES & DECS)
- Baggage handling procedures
- Time management
Timeline
Customer Service Agent
Envoy Airlines
10.2025 - Current
Passenger Service Agent
Aces
08.2024 - 02.2025
Passenger Service Agent
Swissport
06.2023 - 08.2024
Bakery Associate
BJ's Wholesale Club
06.2019 - 03.2020
Sales Associate / Key Holder
RadioShack
07.2014 - 03.2017
Bachelor’s - Business Management
Brooklyn College