Rahin Mukith
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Sonova
07.2023 - Current
- Managed high call volumes while providing exceptional customer support.
- Supported efficient clinic operations through meticulous record-keeping and accurate data entry.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Senior Call Center Representative
Atlas Systems inc.
10.2022 - 07.2023
- Kept accurate and current customer account data with manual form processing and digital information updates
- Increased performance and quality success rates with performance monitoring and effective problem resolution
- Dealt with all customer service inquiries courteously while averaging 300 calls per day answering customer questions, solving problems, and providing product information
Uber Eats Courier
Uber Technologies
04.2019 - 01.2023
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Developed and maintained professional relationships with customers
- Completed rush deliveries under tight deadlines to meet customer requirements
Customer Service Supervisor
Acme Markets
04.2017 - 09.2019
- Administered the training and mentoring of new team members in order to increase productivity, accuracy, and customer service
- Conducted Interviews with applicants and collaborated with management to make decisions on hiring process
- Oversaw process improvement and problem-solving efforts for the customer support team, including the creation of standard procedures and an escalation policy
Skills
- Team management
- Business Operations
- Microsoft Office
- Customer relations
- Training and Mentoring
- Critical thinking and problem solving
Timeline
Call Center Representative
Sonova
07.2023 - Current
Senior Call Center Representative
Atlas Systems inc.
10.2022 - 07.2023
Uber Eats Courier
Uber Technologies
04.2019 - 01.2023
Customer Service Supervisor
Acme Markets
04.2017 - 09.2019
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