Rahin Mukith
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Sonova
Parsippany, NJ
07.2023 - Current
- Managed high call volumes while providing exceptional customer support.
- Supported efficient clinic operations through meticulous record-keeping and accurate data entry.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Senior Call Center Representative
Atlas Systems inc.
Princeton, NJ
10.2022 - 07.2023
- Kept accurate and current customer account data with manual form processing and digital information updates
- Increased performance and quality success rates with performance monitoring and effective problem resolution
- Dealt with all customer service inquiries courteously while averaging 300 calls per day answering customer questions, solving problems, and providing product information
Uber Eats Courier
Uber Technologies
New York, New York
04.2019 - 01.2023
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Developed and maintained professional relationships with customers
- Completed rush deliveries under tight deadlines to meet customer requirements
Customer Service Supervisor
Acme Markets
Elmwood Park, NJ
04.2017 - 09.2019
- Administered the training and mentoring of new team members in order to increase productivity, accuracy, and customer service
- Conducted Interviews with applicants and collaborated with management to make decisions on hiring process
- Oversaw process improvement and problem-solving efforts for the customer support team, including the creation of standard procedures and an escalation policy
Skills
- Team management
- Business Operations
- Microsoft Office
- Customer relations
- Training and Mentoring
- Critical thinking and problem solving
Timeline
Call Center Representative
Sonova
07.2023 - Current
Senior Call Center Representative
Atlas Systems inc.
10.2022 - 07.2023
Uber Eats Courier
Uber Technologies
04.2019 - 01.2023
Customer Service Supervisor
Acme Markets
04.2017 - 09.2019