Rahma Quteifan
Miamisburg,OH
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Motivated Shift Supervisor experienced in [Type] environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply [Number] years of experience to improve operations.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Vivid Sweets
Beavercreek, OH
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Applied security, safety, and loss prevention strategies during shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Certified Pharmacy Technician
Crosbys
Columbus
09.2019 - 03.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Certified Pharmacy Technician
CVS Pharmacy
Dayton, OH
08.2014 - 07.2016
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Sales Associate
Stride Rite Retail Store
Columbus
01.2010 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Back Office Medical Assistant
Bline And Associates
Columbus, OH
01.2010 - 09.2011
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Facilitated prompt prescription refills for patients by communicating with pharmacies on behalf of physicians.
- Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
Education
Associate of Applied Science - Human Resources Management
Sinclair Community College
Dayton, OH05.2023
High School Diploma -
Dublin Coffman High School
Dublin, OH05.2011
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Scheduling Coordination
- Strategic Planning
- Inventory Management
- Staff Scheduling
- Business Administration
- Continuous Improvement
- Business Development
- Negotiation
- Production Management
- Schedule oversight
- Financial Management
- Search Engine Optimization
- Consulting
- Contract Management
- Cash Handling
- Problem-Solving
- Team Supervision
- Team Leadership
- Customer Service Management
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Shift Supervisor
Vivid Sweets
10.2023 - Current
Certified Pharmacy Technician
Crosbys
09.2019 - 03.2020
Certified Pharmacy Technician
CVS Pharmacy
08.2014 - 07.2016
Sales Associate
Stride Rite Retail Store
01.2010 - 03.2012
Back Office Medical Assistant
Bline And Associates
01.2010 - 09.2011
Associate of Applied Science - Human Resources Management
Sinclair Community College
High School Diploma -
Dublin Coffman High School