Willow Smith
Riverside,CA
Summary
Versatile student with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generates thoughtful recommendations and accommodations.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
Riverside, CA
03.2022 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
Morningside Retirement Community
Fullerton, CA
02.2018 - 01.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
AA - Psychology
Riverside City College
Riverside, CA05.2024
Diploma -
Fullerton Union High School
Fullerton, CA05.2018
Skills
- Stocking and Replenishing
- Point of Sale Knowledge
- Hospitality Service Expertise
- Bill Computation
- Cash Handling
Timeline
Server
Olive Garden
03.2022 - Current
Server
Morningside Retirement Community
02.2018 - 01.2021
AA - Psychology
Riverside City College
Diploma -
Fullerton Union High School
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