Rahsaan Ephriam
Henderson,NV
Summary
I am a detail oriented, problem solving, professional with the ability to balance priorities & meet deadlines. Exceptional grammer, written, & verbal communication skills. Excellent empathetic client relationship building skills, data-entry & research skills.
Overview
10
10
years of professional experience
Work History
Lead Transportation Security Officer
Unifi Aviation McCarran Airport
Las Vegas, NV
10.2022 - Current
- Monitor and conduct passenger screening.
- Uphold strong customer service standards while completing screenings.
- Guard restricted areas to prevent unauthorized entry.
- Utilize metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Work with local and federal law enforcement agents to apprehend suspicious individuals.
- Audit policies and procedures to increase customer satisfaction.
- Train new hires on routes, best practices and protocols.
- Maintain strict security procedures to ensure the safety of crew members, and visiting aviation officials.
- Processed large volumes of data quickly, accurately, and efficiently.
Delivery Driver
Amazon
Las Vegas, NV
01.2021 - 10.2022
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Verified deliveries against shipping instructions prior to delivering to customers.
Customer Service Specialist
Via Benefits Insurance Services
Las Vegas, NV
08.2020 - 12.2021
- Provided customer support for Medicare insurance benefits such as dental, vision and part A & B plans.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding customers Health Reimbursement Arrangement accounts., including filed claims and/or denials.
- Maintained files, records and chronologies of entry activities.
- Provided basic technical support for clients regarding apps, downloads, and setup.
Advertising Representative and Driver
The Apothecary Shoppe
Las Vegas, NV
08.2017 - 08.2020
- Described product highlights and benefits to help guide purchasing decisions.
- Added documents to file records and created new records to support filing needs.
- Recorded product or service failure complaints and notified appropriate departments.
- Compiled data and reviewed information for accuracy prior to input.
- Explained product, prices and services including specials and changes to customers.
- Inputted customer data into the computer database accurately and quickly.
Administrative Support
Jefferson Properties
Las Vegas, NV
02.2014 - 07.2017
- Prepared detailed documents and reports.
- Coordinated servicing of technology and secured company devices.
- Managed filing system, entered data, and completed other clerical tasks.
- Performed research to collect and record data.
- Monitored and directed incoming mail and prepared outgoing mail.
- Added documents to file records and created new records to support filing needs.
Education
Bachelor of Science - Digital Film Making
Los Angeles Film School - Hollywood
Los Angeles, CA02.2024
High School Diploma -
Boron Junior-Senior High School
Boron, CASkills
- Data Review
- Microsoft Office efficient
- Tech Support
- Jira
- Issue Resolution Specialist
- Empathetic listener
- Positive, Friendly tone
- Adobe Photoshop, Premiere Pro, Audition, After Effects efficient
- Communicate clearly and concisely, both written and spoken
- Critical thinking skills
- Strong Investigative skills
Timeline
Lead Transportation Security Officer
Unifi Aviation McCarran Airport
10.2022 - Current
Delivery Driver
Amazon
01.2021 - 10.2022
Customer Service Specialist
Via Benefits Insurance Services
08.2020 - 12.2021
Advertising Representative and Driver
The Apothecary Shoppe
08.2017 - 08.2020
Administrative Support
Jefferson Properties
02.2014 - 07.2017
Bachelor of Science - Digital Film Making
Los Angeles Film School - Hollywood
High School Diploma -
Boron Junior-Senior High School
Similar Profiles
Sherrod BrackinsSherrod Brackins
Janitorial Worker at Unifi Aviation/ AirportJanitorial Worker at Unifi Aviation/ Airport
Christopher BrionesChristopher Briones
F & B Manager at HMS Host McCarran AirportF & B Manager at HMS Host McCarran Airport
Tamaisha WrightTamaisha Wright
Security Employee Screener at Unifi Security Metro AirportSecurity Employee Screener at Unifi Security Metro Airport