Rahshea Drumgo
Houston,TX
Summary
Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Kroger's Pharmacy
Houston, TX
02.2008 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
Education
Associate of Applied Science - Business Management
ITT TECHNICAL Institute
Houston,TX06.2015
Skills
- Prescription Refill Fulfillment
- Prescription Filling and Labeling
- Updating Medication Histories
- Wholesale Ordering
- Problem-Solving Skills
- Patient Profile Setup
- Dispensing Medications
- Answering and Routing Calls
- Cash Register Operation
- HIPAA
- Inventory and Supply Management
- High-Volume Environments
- Drug Inventory Control
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Kroger's Pharmacy
02.2008 - Current
Associate of Applied Science - Business Management
ITT TECHNICAL Institute
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