Summary
Overview
Work History
Education
Skills
Certification
Licensures
Timeline
Generic

Rahssan Holmes

Summary

Proven achiever with a solid background in sales and administrative roles. Expert in content marketing and client relationship building, I've significantly enhanced brand visibility and customer loyalty. My adeptness in Microsoft Excel and fostering vendor relations underscores my ability to boost operational efficiency and drive business growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Newell Brands/Compass Group USA
Hoboken, NJ
11.2024 - Current
  • Obtain and maintained proper delivery authorization and pickup documentation.
  • Track courier and accountable items (FedEx, UPS, Certified Mail, etc.)
  • Maintain office supplies inventory by checking stock to determine inventory levels.
  • Ensure efficient operation of office equipment such as printers, copiers and fax machines.
  • Compose letters, memos, reports, emails, presentations, safety procedures and other written correspondence as required by management staff.
  • Follow all processes established in the client standard operating procedures (SOP's)
  • Ensure timely payments of invoices from vendors by maintaining records of payment terms and due dates.
  • Create and maintain vendor relationships to ensure cost savings and quality service.
  • Prepare purchase orders, invoices, and other documents related to vendors.
  • Create content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
  • Develop and maintained filing systems for confidential documents and records.
  • Enter data into spreadsheets using Microsoft Excel or other similar programs.
  • Generate weekly reports

Globe Life And Accident Insurance Company

Obtain and Maintained Proper Delivery Authorizatio
, FL
03.2023 - 05.2024
  • Responded to incoming calls from existing and potential customers regarding their life insurance policies
  • Updated customer information, making policy changes, and addressed billing inquiries.
  • Remotely working from home, interacting with customers primarily through inbound phone calls
  • Addressed customer concerns, resolved complaints, and ensured a positive customer experience.
  • Explained policy details, coverage amounts, premiums, and benefit options to customers.
  • Promoted additional Globe Life insurance products to existing customers based on their needs.

Insurance Agent/Independent Contractor

Senior Life Insurance Company
07.2021 - 05.2023
  • Developed and implemented marketing campaigns boosting brand awareness and increasing clientele base
  • Established partnerships with local businesses promoting cross-referrals that contributed towards business growth
  • Increased customer satisfaction by providing personalized insurance solutions and exceptional service
  • Collaborated with underwriters to negotiate favorable policy terms for clients based on their individual needs and risk profiles
  • Expanded client base through strategic prospecting efforts such as cold calling, attending community events, and leveraging social media platforms
  • Coordinated claim processing between clients and insurance carriers, working diligently to ensure prompt resolution of disputes or concerns
  • Developed strong relationships with clients to foster trust and loyalty, leading to higher renewal rates
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

Front Desk Receptionist

Orlando Cleaners
Celebration, FL
02.2022 - 02.2023
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Sales Associate

Rainbow Shops, USA
Union, NJ
11.2020 - 06.2021
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Attendant

Party City
07.2020 - 10.2020
  • Collaborated with team members to achieve monthly sales targets
  • Supported store visual merchandising efforts, creating inviting displays that attracted customers' attention
  • Provided support during promotional events, driving increased sales volume
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business
  • Assisted in maintaining a clean, organized retail environment for optimal shopping experience
  • Managed cash register operations accurately, processing sales transactions efficiently
  • Conducted regular price checks to ensure accurate pricing on store items.

Associate

Dunkin Donuts
12.2018 - 06.2019
  • Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks
  • Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance
  • Boosted customer satisfaction with timely donut production while keeping up with demand during peak hours
  • Contributed to increased sales by creating visually appealing donut displays that attracted customer attention
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
  • Participated in staff training sessions, gaining knowledge on new products or techniques to improve overall performance.

Education

Associate of Applied Science - Media & E-commerce Technology

Valencia College
Orlando, FL
05.2024

High School Diploma -

Christian J Bowllage Finance Academy
Elizabeth, NJ
06.2021

Skills

  • Product Sales
  • Business Development
  • Customer Needs Assessment
  • Sales Development
  • Upselling
  • Time Management
  • Reliable and punctual
  • Goal-Oriented
  • Cold-calling
  • Client Relationship Building
  • Insurance sales
  • Rapport Building
  • Content marketing
  • SEO proficiency
  • Content strategy
  • Social media marketing
  • Microsoft Outlook, Word, Powerpoint
  • Adobe Creative Cloud
  • Excel

Certification

Google Career Certificate in Digital Marketing & E-Commerce

10/2024

Licensures

Fl State Life Insurance License

Timeline

Administrative Assistant

Newell Brands/Compass Group USA
11.2024 - Current

Globe Life And Accident Insurance Company

Obtain and Maintained Proper Delivery Authorizatio
03.2023 - 05.2024

Front Desk Receptionist

Orlando Cleaners
02.2022 - 02.2023

Insurance Agent/Independent Contractor

Senior Life Insurance Company
07.2021 - 05.2023

Sales Associate

Rainbow Shops, USA
11.2020 - 06.2021

Sales Attendant

Party City
07.2020 - 10.2020

Associate

Dunkin Donuts
12.2018 - 06.2019

Associate of Applied Science - Media & E-commerce Technology

Valencia College

High School Diploma -

Christian J Bowllage Finance Academy

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Rahssan Holmes