Rai Ali
Port Jervis
Summary
Detail-oriented professional with experience in customer service roles. Proven ability to streamline workflow and enhance customer satisfaction through effective problem-solving and time management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Porter & Represenstative
Johnstons Subaru
Middletown, NY
09.2022 - Current
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Assisted technicians in vehicle maintenance tasks, ensuring timely service delivery.
- Conducted thorough inspections of vehicles for quality assurance before customer handoff.
- Managed inventory of supplies and tools, optimizing resource availability for service operations.
- Coordinated with service advisors to streamline workflow and improve communication efficiency.
- Implemented process improvements that reduced wait times during peak service hours.
- Trained new porters on standard operating procedures and safety protocols to ensure compliance.
- Facilitated customer interactions by providing updates on vehicle status while ensuring satisfaction.
Senior Executive
National Data Base and Registration Authority Pakistan
Gujrat, Punjab
01.2008 - 12.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Computer And Information Sciences
Devry University of Technologies
New York, NY11-2028
Bachelor of Arts - Journalism
BZU University
Multan, Pakistan01-2008
Skills
- Quick learner
- Strong work ethic
- Safe driving
- Goal oriented
- Inventory maintenance
- Safety and security
- Time management
- Attention to detail
- Problem-solving abilities
- Site inspections
- Performance improvement
- Materials organization
- Worksite safety
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Porter & Represenstative
Johnstons Subaru
09.2022 - Current
Senior Executive
National Data Base and Registration Authority Pakistan
01.2008 - 12.2013
Bachelor of Science - Computer And Information Sciences
Devry University of Technologies
Bachelor of Arts - Journalism
BZU University