Raiana Clary
San Francisco,CA
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk
Pacific Coast Staffing
San Francisco, CA
05.2019 - 03.2023
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Maintained accurate records of all guests' stays and charges.
Desk Clerk
Solutions
San Francisco, CA
09.2021 - 03.2022
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Greeted guests upon arrival in a friendly and professional manner.
- Responded to all complaints in a timely fashion to ensure guest satisfaction.
- Ensured that all safety protocols were followed at the front desk area.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
Education
High School Diploma -
Drew Central High School
Monticello, AR05-2010
Skills
- great customer service skills and create a positive experience problem-solving and communication
- Attentive listening and reading both verbal and nonverbal cues as a team leader
- Guest Relations
- Listening Skills
- Multi-Line Phone Systems
- Guest Reception
Accomplishments
- leadership, community service,
- cheerleader, girl scout, girl football
Timeline
Desk Clerk
Solutions
09.2021 - 03.2022
Front Desk Clerk
Pacific Coast Staffing
05.2019 - 03.2023
High School Diploma -
Drew Central High School
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