- Music
- I enjoy helping others and giving back to the community
- Outdoor Recreation
- Watching Movies and TV Shows
- Team Sports
- Playing Sports
- Reading
- Animal Care
- Mindfulness Practices
- Swimming
Ella Leonard
Northwood
Summary
Dynamic professional with a proven track record at the University of Iowa, excelling in customer service and data analysis. Adept at problem-solving and teamwork, I enhance guest experiences and support research initiatives. Recognized for maintaining high service levels and ensuring safety, I bring a friendly, positive attitude and strong administrative skills to every role.
Overview
7
7
years of professional experience
Work History
Front Desk Clerk
University of Iowa Housing and Dining
08.2025 - Current
- Assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Managed front desk operations, including answering phone calls and responding to inquiries.
- Provided information about housing services and campus resources to residents and visitors.
- Maintained cleanliness and organization of front desk area to enhance guest satisfaction.
- Adapted quickly to changing situations, maintaining high levels of service during peak times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Undergraduate Research Assistant
University of Iowa
08.2025 - Current
- Assisted in designing and conducting experiments to support research objectives.
- Collaborated with faculty and students on data collection and analysis methodologies.
- Maintained laboratory equipment, ensuring optimal functionality for ongoing research activities.
- Documented experimental procedures and results in compliance with research protocols.
- Recorded data and maintained source documentation following good documentation practices.
- Supported faculty researchers, assisting with experiment design and implementation.
Mental Health Support Worker
Thrive
06.2025 - Current
- Provided compassionate support to clients in daily activities and emotional well-being.
- Maintained accurate documentation of client progress and behavioral observations.
- Monitored client behavior and reported changes to senior staff promptly.
- Participated in training sessions to improve knowledge of mental health practices.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
Lifeguard
City of Northwood
05.2019 - 08.2025
- Monitored swimming areas to ensure safety and compliance with regulations.
- Administered first aid and CPR during emergencies, maintaining calm and efficiency.
- Conducted regular inspections of facilities and equipment for safety hazards.
- Trained new lifeguards in safety protocols and emergency response procedures.
- Organized and led swim safety programs for community outreach initiatives.
Education
High School Diploma -
Northwood-Kensett Jr/Sr High
Northwood, IANo Degree - Psychology
University of Iowa
Iowa City, IA05-2027
No Degree - Social Work
University of Iowa
Iowa City, IA05-2027
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Listening skills
- Problem-solving skills
- Researching skills
- Fieldwork experience
- Data analysis
- Friendly, positive attitude
- Teamwork and collaboration
- Medication monitoring
- Social skills training
- Psychosocial rehabilitation
Interests
Timeline
Front Desk Clerk
University of Iowa Housing and Dining
08.2025 - Current
Undergraduate Research Assistant
University of Iowa
08.2025 - Current
Mental Health Support Worker
Thrive
06.2025 - Current
Lifeguard
City of Northwood
05.2019 - 08.2025
High School Diploma -
Northwood-Kensett Jr/Sr High
No Degree - Psychology
University of Iowa
No Degree - Social Work
University of Iowa