Vanessa Boney
JAY,OK
Summary
Results‑driven leader with a proven record of operational excellence and customer service performance. Promoted to Sergeant at Craig County Jail, overseeing daily facility operations, staff supervision, and adherence to safety protocols. Recognized as Customer Experience Coordinator of the Quarter for delivering exceptional service and fostering positive client interactions. Demonstrates strong leadership, communication, and problem‑solving skills in fast‑paced, high‑responsibility environments.
Overview
11
11
years of professional experience
Work History
Front Desk Clerk
Best Western
08.2025 - Current
- Greeting guests upon arrival, ensuring a welcoming atmosphere and promptly addressing inquiries about the property. Managed reservations using property management software to optimize room availability and guest satisfaction. Coordinated check-in and check-out processes efficiently to minimize wait times during peak hours taking a volume of 40+ check outs/check ins.
- Processed payments accurately, handling cash transactions while adhering to company security protocols. Responded to guest complaints with empathy and professionalism, resolving issues to enhance overall experience. Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods. Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Bead Work Artist
Honey V's Beads
01.2015 - Current
- Networked with fellow artists and industry professionals at conferences or events focusing on preserving Indigenous techniques used for centuries.
- Estimated project schedules and material costs for budgeting activities.
- Developed marketing materials, such as business cards and promotional flyers, to promote personal brand.
- Managed inventory control, ensuring availability of materials and reducing waste.
Customer Experience Coordinator
Marshall's
08.2024 - 02.2025
- Monitored social media channels for brand mentions, addressing questions or concerns promptly.
- Created detailed reports on customer interactions, highlighting successes and areas for improvement based on a metric system of 10/10 ratings.
- Achieved total resolutions by following up on actions and ensuring the changes have taken place.
- Coordinated with logistics department to ensure timely delivery of orders and address any shipping concerns. Daily received shipments and coordinated the front Q-line with attractive product placement.
- Helped management improve department and processes with real-time feedback.
- Participated in regular team meetings, sharing insights and best practices with colleagues.
- Sought out opportunities to improve credit card application rates and related customer experiences.
- Provided exceptional service during high-volume periods or last-minute requests from customers.
- Trained new team members on company policies and procedures.
- Monitored and ensured my 6 cashiers had supplies, coaching, and support during high volume days.
- Met client needs by handling telephone, email and chat requests with professionalism.
- Reviewed daily and weekly reports, identifying trends and opportunities to advance knowledge.
Budtender
Soonerglue Outfit
12.2023 - 08.2024
- Ensured adherence to local, state, and federal cannabis laws by strictly following operational guidelines.
- Monitored store security measures by observing customers' behavior, checking surveillance cameras, and reporting suspicious activity.
- Educated customers on various strains, consumption methods, and dosage recommendations.
- Coordinated deliveries from suppliers by receiving shipments, verifying contents against invoices, unpacking merchandise, and restocking shelves as needed.
- Attended staff meetings and trainings to continuously improve product knowledge and bud tending skills.
- Managed cash register duties, including opening/closing procedures and daily reconciliations of till.
- Greeted visitors warmly upon entering dispensary and promptly addressed their inquiries or concerns.
- Weighed out accurate portions of bulk flower using calibrated scales for individual purchases.
- Utilized point-of-sale software to accurately process transactions and maintain customer records.
- Packaged purchased items securely in accordance with company policies and legal requirements.
- Promoted special offers or featured products to increase sales volume during slow periods.
- Assisted customers in selecting appropriate cannabis products based on their needs and preferences.
- Fostered positive relationships with local medical professionals by sharing information about medicinal cannabis benefits when appropriate.
- Minimized store thefts through strategic monitoring and customer observation.
- Kept store shelves, racks and bins presentable with resets.
- Recommended merchandise to suit customer budget and preferences.
- Drove sales success by building displays and merchandising products.
- Met sales quotas by utilizing upselling opportunities.
- Verified shift sales with cash count and drawer balancing.
- Weedmaps Finalists winning Oklahoma Boutique Shop of the year.
- Managed high volume of cash with 97% accuracy rate.
- Educated customers on product selection and consumption methods.
Administrative Assistant
Shawnee Tribe
05.2022 - 11.2022
- Maintained inventory of office supplies and placed orders.
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.
- Coordinated appointments and schedules for executive staff members.
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
- Managed daily office operations and maintained organized workspace.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
- Proofread documents for grammar, spelling, and formatting errors before distribution.
- Created visually appealing presentations using PowerPoint or similar software programs.
- Collaborated with team members on projects to meet deadlines efficiently.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Conducted research on various topics as requested by management.
- Ordered, dispensed, and organized office supplies for team use.
- Took direct dictation, read notes, or listened to recordings and transcribed information.
- Delivered range of basic and advanced clerical support for daily and special project needs.
- Managed incoming and outgoing mail, packages and faxes.
- Organized and updated file systems, keeping records easily retrievable.
- Offered professional first impression to visitors and callers and gave knowledgeable assistance.
Hearing Aid Technician
Miracle Ear
08.2020 - 05.2021
- Attended industry conferences or workshops to network with colleagues in field.
- Demonstrated proper use and care of hearing aids to clients and their families.
- Supported team members by sharing knowledge and expertise in hearing aid technology.
- Educated clients about latest advances in hearing aid technology.
- Established relationships with suppliers, negotiating pricing agreements.
- Provided exceptional customer service by addressing client concerns promptly and effectively.
- Managed inventory of hearing aids, accessories, and supplies to ensure availability for clients.
- Developed marketing materials promoting practice's hearing aid products and services.
- Evaluated client satisfaction with their devices through follow-up surveys or phone calls.
- Performed routine maintenance on hearing aids, such as cleaning and battery replacement.
- Processed insurance claims for reimbursement of services rendered.
- Scheduled appointments and followed up with clients regarding their progress.
- Assisted clients with hearing aid selection, fitting, and programming.
- Maintained accurate client records, including test results and device preferences.
- Helped audiologists perform speed audiometry and electronystagmography.
Mental Health Technician
Willow Crest Hospital and Moccasin Bend Ranch
05.2019 - 08.2020
- Assisted nursing staff with chart updates, scheduling, and administrative support.
- Supported admission and discharge processes by completing necessary paperwork, orienting new patients to unit, and ensuring smooth transition back into community upon discharge.
- Attended regular staff meetings, trainings, and workshops to stay current on best practices within field of mental health care.
- Monitored patients' behaviors and reported any significant changes to healthcare team.
- Taught life skills classes that focused on topics like stress management, communication, and problem-solving techniques.
- Conducted safety checks on patient rooms and common areas regularly throughout day.
- Documented patient progress in medical records according to established procedures and guidelines.
- Observed patients during visits from family members or other visitors to ensure safety and well-being.
- Followed infection control protocols while providing direct patient care to prevent spread of illness or disease.
- Maintained patient confidentiality at all times by adhering to HIPAA regulations and facility policies.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
- Intervened in crisis situations as constant and reliable presence for stability.
- Escorted patients to appointments, recreational activities, or other off-unit events as needed.
- Implemented behavior modification programs as directed by therapists or other clinicians for specific individuals or groups of patients.
- Assisted patients with daily living activities, such as bathing, dressing, and eating.
- Provided emotional support to patients dealing with mental health issues or crises situations.
- Participated in group therapy sessions and facilitated therapeutic activities for patients.
- Utilized effective communication skills when interacting with diverse populations of patients experiencing various mental health disorders.
- Identified goals and implemented strategies to reinforce desired behaviors by working collaboratively with family and treatment team members.
- Responded effectively to emergency situations involving potentially aggressive or self-harming behaviors by using non-violent crisis intervention techniques.
- Documented temperatures, blood pressure, and symptoms.
- Restrained violent and suicidal patients with verbal and physical strategies.
- Counseled patients on emotional, personal care, and behavioral issues.
- Protected staff and patients by reporting unusual behaviors or ailments to staff.
- Cared for patients with mental illnesses, developmental disabilities and emotional disturbance as a technician for a classroom population of 12 patients to one technician.
Detention Officer
Craig County Jail
02.2015 - 05.2018
- Kept order and discipline within facility housing.
- Managed daily routines for meals, recreation time, hygiene activities, and other essential tasks.
- Supervised visitations between inmates and family members or legal representatives.
- Conducted searches of inmate living quarters for contraband materials.
- Administered first aid or called for medical assistance to address inmate health concerns.
- Provided support for rehabilitation programs aimed at reducing recidivism among incarcerated individuals.
- Escorted inmates to and from various locations within detention center.
- Responded to emergencies, disturbances, or crises within facility as needed.
- Performed background checks on visitors seeking entry into facility.
- Enforced facility rules and regulations to maintain order and discipline among inmates.
- Supported inmates' daily living requirements by providing clothing, sustenance, and security.
- Utilized conflict resolution skills to deescalate tense situations between inmates.
- Participated in ongoing training programs to stay current on best practices in corrections work.
- Completed paperwork related to court appearances or transfers of custody for detainees.
- Conducted regular security checks of cells, dormitories, and common areas.
- Assisted with accurate jail management with detailed documentation of arrestee and judicial information in system.
- Minimized risk of escapes and other violations with constant vigilance.
- Handled sensitive information confidentially in accordance with privacy policies and legal requirements.
- Prepared written reports to document incidents involving breaches of security or inmate misconduct.
- Monitored inmate behavior and ensured their safety and well-being.
- Assisted with intake and release processes for incoming and outgoing inmates.
- Managed prisoner transfers and court appearances, protecting people from harm.
- Served meals, distributed toiletries and dispensed medication to prisoners.
- Monitored facility from master control room, watching different feeds at once.
- Tracked inmate interactions, maintaining communication and visit records.
- Identified and removed contraband items using routine and unannounced searches.
- Processed and booked incoming individuals into prisons.
Education
Certification - Medical Billing and Coding
Community Care College
Tulsa04-2022
Bachelor of Science (B.S.) - Criminal Justice
Northeastern State University
Tahlequah05-2016
High School - General Studies
Jay High School
Jay05-2011
Skills
- Administrative skills
- File management
- Multi-line phone systems
- Customer service
Achieved efficient dress-out operations for inmates, contributing to overall facility security and order Enhanced inmate satisfaction by addressing clothing needs promptly and effectively Improved procedural adherence through proactive staff training and support during dress-out activities
Achieved enhanced security through diligent perimeter checks Identified and addressed vulnerabilities to strengthen safety protocols Contributed to a safer environment by proactively monitoring access points
Coordinated logistics for inmate transportation, maintaining safety and compliance during court transfers
Reviewed court outcomes and modified charges and bail entries in the system for compliance and accuracy
Achieved improved safety outcomes through diligent monitoring of jail environments Enhanced compliance with safety regulations by implementing effective oversight measures Contributed to a reduction in incidents through proactive engagement with staff and inmates
Oversaw medication administration for inmates, adhering to certification protocols and guidelines
Achieved seamless tray distribution, enhancing guest satisfaction Improved dining area organization, leading to a more efficient service flow Elevated overall dining experience through proactive support and teamwork
Oversaw onboarding and training of new correctional officers, focusing on safety procedures and regulatory standards
Monitored inmate activities and coordinated with staff in control room to support facility operations and enhance security measures
Monitored inmate behavior and maintained order within male and female pods, accommodating populations of 30-50 inmates
Demonstrated proficiency in police radio codes, facilitating clear and concise information exchange in high-pressure situations
Achieved improved patient engagement through tailored therapeutic activities Enhanced team efficiency by streamlining communication processes among staff Contributed to a significant reduction in incident reports through proactive monitoring and intervention strategies
Conducted research and analysis to create effective non-restrictive restraint solutions for children, ensuring compliance with safety standards
Facilitated individualized support plans for children aged 3-17 experiencing mental health issues
Engaged with latency unit, adolescent unit, and off-site ranch to promote safety and friendliness in all operations
Implemented strategies for effective conflict resolution, promoting positive interpersonal relationships
Utilized active listening and communication skills to successfully de-escalate tense situations
LANGUAGE
English - Native
COMMUNITY SERVICE
Wellbriety, Wellbriety is an organization that I volunteer and work with frequently we hand out supplies and harm reduction items to the community and surrounding reservation locations at large.
Affiliations
- Medical Billing and Coding Association TCC
- Oklahoma Medical Marijuana Authority
- Mental Health Advocate
Timeline
Front Desk Clerk
Best Western
08.2025 - Current
Customer Experience Coordinator
Marshall's
08.2024 - 02.2025
Budtender
Soonerglue Outfit
12.2023 - 08.2024
Administrative Assistant
Shawnee Tribe
05.2022 - 11.2022
Hearing Aid Technician
Miracle Ear
08.2020 - 05.2021
Mental Health Technician
Willow Crest Hospital and Moccasin Bend Ranch
05.2019 - 08.2020
Detention Officer
Craig County Jail
02.2015 - 05.2018
Bead Work Artist
Honey V's Beads
01.2015 - Current
Certification - Medical Billing and Coding
Community Care College
Bachelor of Science (B.S.) - Criminal Justice
Northeastern State University
High School - General Studies
Jay High School