Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raihanul Arafin

Chandler,AZ

Summary

Strategic Product Manager with proven experience in the tech industry. Known for robust leadership skills and adeptness at driving product development from inception to execution. Successfully implemented innovative strategies, improved operational efficiencies, and spearheaded cross-functional teams to boost product quality. Strong expertise in market research, data analysis, and stakeholder management.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Product Manager - Storage

U-Haul International
Phoenix, AZ
06.2022 - Current
  • Led the development and enhancement of self-storage products to align with customer needs and market trends.
  • Conducted competitive analysis and customer research to inform storage product strategy and pricing models.
  • Managed the end-to-end lifecycle of storage offerings, from concept to implementation, and optimization.
  • Collaborated cross-functionally with marketing, operations, and IT teams to ensure seamless product delivery.
  • Oversaw operational performance of storage facilities, ensuring high utilization rates, and customer satisfaction.
  • Defined and tracked key performance indicators (KPIs) to measure success and identify areas for improvement.
  • Implemented user experience improvements across digital platforms, including reservation systems, and mobile interfaces.
  • Acted as a liaison between customer service teams and product development to resolve user issues and implement feedback.
  • Developed training materials for staff on new product offerings.
  • Led project planning sessions to map out timelines for feature releases.

Product Manager - Payment

Ebay Inc.
Austin, TX
08.2021 - 06.2022
  • Collaborate cross-functionally with Design, Engineering, Platform, and teammates to identify and deliver new product solutions.
  • Work with project managers and technical leads to determine scope and priorities for sprint planning and product development cycles.
  • Partner with the Design and Engineering teams on the design concept and product iteration.
  • Identify the scope and parameters of documentation needs to ensure story completeness, and refine acceptance criteria.
  • Involved in documenting 'AS-IS' business process flow diagrams by understanding the current system.
  • Gather, define, manage, and prioritize business requirements.
  • Create and update user stories in collaboration with the Platform, GCX, and IFD teams.
  • Provide a weekly portfolio update to the Director and Senior Management.

Business Analyst

Tech Data Corporation
Clearwater, FL
07.2019 - 08.2021
  • Conducted system analysis and documented 'AS-IS' and 'TO-BE' business processes to identify and implement improvements using tools like Visio.
  • Facilitated JAD sessions and workshops with stakeholders to gather requirements and propose optimized business solutions.
  • Collaborated with developers to translate business needs into GUI designs, and integrated web services with the front end.
  • Supported the QA team in creating test plans, test cases, and executing various testing phases, including unit, integration, functional, and regression testing.
  • Assisted in post-Go-Live stabilization, provided performance metrics, participated in Business Continuity Testing (BCT), and developed user training manuals.

Business Analyst

Moten Tate Inc.
Orlando, FL
01.2016 - 07.2019
  • Collaborated with business stakeholders to gather requirements and analyze current systems.
  • Created Business Requirement Documents (BRDs), process models (BPMN), use cases, and user stories in alignment with PMO standards.
  • Designed wireframes, mockups, and prototypes to support GUI development, and communicated design intent to developers.
  • Supported testing activities by developing test plans, test cases, traceability matrices, and participating in UAT.
  • Utilized Waterfall methodology and tools like Visio for visual modeling and documentation.

SAP FICO Analyst

MABCO Group
Dhaka, Bangladesh
12.2007 - 03.2015
  • Supported key financial configuration tasks in SAP, including document types, posting periods, and field status groups.
  • Executed core financial processes such as automatic payments, dunning, and account reconciliation.
  • Managed asset accounting, including asset master data, assets under construction, and valuations.
  • Configured key master data and accounts, including bank, G/L, customer, and vendor data.
  • Set up controlling structures by defining and assigning controlling areas to company codes.

Education

Bachelor of Business Administration -

East West University
Dhaka, Bangladesh

Skills

  • Product strategy and road mapping
  • Stakeholder management
  • Data analysis and metrics definition
  • Technical fluency
  • Agile and Scrum methodologies
  • Data analysis and metrics definition
  • Prioritization and backlog management
  • UX/UI collaboration

Certification

  • Certified Scrum Master

Timeline

Product Manager - Storage

U-Haul International
06.2022 - Current

Product Manager - Payment

Ebay Inc.
08.2021 - 06.2022

Business Analyst

Tech Data Corporation
07.2019 - 08.2021

Business Analyst

Moten Tate Inc.
01.2016 - 07.2019

SAP FICO Analyst

MABCO Group
12.2007 - 03.2015

Bachelor of Business Administration -

East West University

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