Raijeen Willis
Louisville,KY
Summary
Accomplished Customer Service Representative with a proven track record at Consumer Cellular, adept in conflict resolution and customer satisfaction enhancement. Leveraging critical thinking and Microsoft Excel skills, I've efficiently managed high-stress situations, boosting customer satisfaction. Specializing in call center operations, my approach ensures effective problem-solving and customer relations, achieving tangible results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
11.2023 - Current
Inbound call center , troubleshooting devices , payments , billing etc
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Ortho Assistant
Bracesbracesbraces
07.2022 - 11.2023
Orthodontist assistant. Cleanings , fillings , debones , bindings Invisalign
Customer Service Representative
Mortenson Dental Partners
12.2021 - 03.2022
Inbound call center , troubleshooting devices , payments , billing etc
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate - Dental Assistant
Medquest College
Louisville Ky 11.2021
Southern High School
Louisville Ky 05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
Timeline
Customer Service Representative
Consumer Cellular
11.2023 - Current
Ortho Assistant
Bracesbracesbraces
07.2022 - 11.2023
Customer Service Representative
Mortenson Dental Partners
12.2021 - 03.2022
Certificate - Dental Assistant
Medquest College
Southern High School
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