Railey Smelley
Dallas,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Server
Marlow's Tavern
12.2017 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Practicing organized and relaxed professionalism in an extremely fast-paced environment.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Account Manager
Catalan Landscaping LLC
Woodstock, Georgia
09.2020 - 11.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed diverse portfolio of 70 accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential profit increases and expand client base.
- Increased financial efficiency by streamlining account management processes and implementing cost-saving measures.
- Development of annual budgets, ensuring alignment with company goals and objectives.
- Enhanced forecasting accuracy by utilizing advanced analytical tools and methods for budgetary planning purposes.
- Negotiated favorable terms with vendors and suppliers, resulting in cost savings without sacrificing product quality or service levels.
Inside Sales
Revo Squared LLC
Kennesaw, Georgia
08.2017 - 12.2017
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Designed survey method to evaluate inside and outside sales team.
- Completed documentation smoothly to finalize sales.
- Calculated sales commission for sales team nine representatives.
- Pursued additional sales opportunities within current customer base to expand sales.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
Office Manager
Revo Squared LLC
Kennesaw, Georgia
01.2016 - 12.2017
- Organize scheduling and repairs of customers
- Scanning and physically filing over 300 accounts into CRM database.
- Answering phones and helping with technical support over telecommunications software.
- Placing all part orders and keeping up with product inventory daily.
- Scheduling and packing all shipments including large medical equipment and trade show crates
- Renting booths, electricity, and other trade show necessities
- Booking flights, cars, and hotels for staff
- Inputting payroll
- Running social media accounts
- Organizing mailers for marketing
- Scheduling board meetings with investors and acting as sonographer.
- Retrieving and grouping all files for accounting purposes.
- Handling all quotes and purchase orders
- Programming new computers with our self-designed software prior to shipment
- Setting up financing for clients through Stearns Bank and collecting past due payments.
Education
- Graduated with honors
- 7 transferable college credits
- 4 years of Spanish
- Work release program junior and senior year
Working towards a bachelor degree - Business, Psychology, Criminal Justice
01.2024
- Member of Alpha Xi Delta
Skills
- Guest Engagement
- Safe Food Handling
- Order Management
- Supply Restocking
- Guest Relations Management
- Item Promotion
- Expense Reporting
- Billing
- Contract Negotiations
- Event Coordination
- Contract Administration
- Bookkeeping
References
- Chris Taylor, (770) 337-0454
- Negin Ghassemian, (678) 656-6445
- Devin Dockery, (770) 881-0160
- Robyn Cathey, (770) 241-5414
Timeline
Account Manager - Catalan Landscaping LLC
09.2020 - 11.2022
Server - Marlow's Tavern
12.2017 - 12.2023
Inside Sales - Revo Squared LLC
08.2017 - 12.2017
Office Manager - Revo Squared LLC
01.2016 - 12.2017
Woodstock High School - ,
Kennesaw State University - Working towards a bachelor degree, Business, Psychology, Criminal Justice