Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rain Kelly

Saint Paul,MN

Summary

Hardworking and self-motivated individual with over 10 years of customer service experience. Great at engaging with others whether it be fellow coworkers or customers. Always comes to work with a good attitude and a passion for doing a job to the best of her ability.

Overview

14
14
years of professional experience

Work History

Baker

Nadia Cakes
12.2021 - 02.2026
  • Oversaw baking and cooking training to assist new staff members in professional development.
  • Designed appealing product displays to maintain unique presentation.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.

Beertender

Urban Growler Brewing
06.2022 - 11.2024
  • Delivered exceptional customer service in fast-paced brewery environment.
  • Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.

Barista

Dunn Bros Coffee
06.2021 - 12.2021
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Esthetician and Front Desk Associate

Massage Envy
07.2017 - 03.2020
  • Communicated with guests to assess skincare needs and design customized services to address individual goals.
  • Applied aseptic technique in all client spaces, sanitizing frequently to prevent germ exposure.
  • Sold professional, medical-quality retail skincare products to provide at-home care.
  • Answered heavy volume phone calls and handled high traffic lobby area.
  • Resolved customer and guest complaints.
  • Greeted every visitor with a friendly smile and immediate offer of knowledgeable assistance.

Hostess

Bayside Grille
01.2017 - 05.2017
  • Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts.
  • Escorted guests to tables, provided menus, and discussed daily specials.
  • Greeted guests with upbeat and positive attitude and engaged in personable conversation.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Sales Associate

Bass Outlets
01.2017 - 05.2017
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase.
  • Restocked front lanes and displays, following established merchandising procedures and standards.
  • Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift.
  • Engaged customers and built connections to drive long-term sales.

Cashier

Barbara Ann's Fudge Shoppe
04.2012 - 08.2015
  • Greeted all customers and provided prompt and friendly service.
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
  • Maintained merchandise displays, including endcaps, floor displays, and aisles.
  • Recognized for providing efficient service with high degree of accuracy.
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Education

High School Diploma - Esthiology

Aveda Institute
Minneapolis, MN
02.2016

High School Diploma -

Bluesky Online School
St. Paul
05.2015

Skills

  • POS system operation
  • Team player
  • Calm under pressure
  • Organizational skills
  • Work ethic
  • Service prioritization
  • Customer service
  • Food service

Timeline

Beertender

Urban Growler Brewing
06.2022 - 11.2024

Baker

Nadia Cakes
12.2021 - 02.2026

Barista

Dunn Bros Coffee
06.2021 - 12.2021

Esthetician and Front Desk Associate

Massage Envy
07.2017 - 03.2020

Hostess

Bayside Grille
01.2017 - 05.2017

Sales Associate

Bass Outlets
01.2017 - 05.2017

Cashier

Barbara Ann's Fudge Shoppe
04.2012 - 08.2015

High School Diploma -

Bluesky Online School

High School Diploma - Esthiology

Aveda Institute