Rain Kelly
Saint Paul,MN
Summary
Hardworking and self-motivated individual with over 10 years of customer service experience. Great at engaging with others whether it be fellow coworkers or customers. Always comes to work with a good attitude and a passion for doing a job to the best of her ability.
Overview
14
14
years of professional experience
Work History
Baker
Nadia Cakes
12.2021 - 02.2026
- Oversaw baking and cooking training to assist new staff members in professional development.
- Designed appealing product displays to maintain unique presentation.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
Beertender
Urban Growler Brewing
06.2022 - 11.2024
- Delivered exceptional customer service in fast-paced brewery environment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
Barista
Dunn Bros Coffee
06.2021 - 12.2021
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Esthetician and Front Desk Associate
Massage Envy
07.2017 - 03.2020
- Communicated with guests to assess skincare needs and design customized services to address individual goals.
- Applied aseptic technique in all client spaces, sanitizing frequently to prevent germ exposure.
- Sold professional, medical-quality retail skincare products to provide at-home care.
- Answered heavy volume phone calls and handled high traffic lobby area.
- Resolved customer and guest complaints.
- Greeted every visitor with a friendly smile and immediate offer of knowledgeable assistance.
Hostess
Bayside Grille
01.2017 - 05.2017
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts.
- Escorted guests to tables, provided menus, and discussed daily specials.
- Greeted guests with upbeat and positive attitude and engaged in personable conversation.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Sales Associate
Bass Outlets
01.2017 - 05.2017
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Restocked front lanes and displays, following established merchandising procedures and standards.
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Engaged customers and built connections to drive long-term sales.
Cashier
Barbara Ann's Fudge Shoppe
04.2012 - 08.2015
- Greeted all customers and provided prompt and friendly service.
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Recognized for providing efficient service with high degree of accuracy.
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Education
High School Diploma - Esthiology
Aveda Institute
Minneapolis, MN02.2016
High School Diploma -
Bluesky Online School
St. Paul05.2015
Skills
- POS system operation
- Team player
- Calm under pressure
- Organizational skills
- Work ethic
- Service prioritization
- Customer service
- Food service
Timeline
Beertender
Urban Growler Brewing
06.2022 - 11.2024
Baker
Nadia Cakes
12.2021 - 02.2026
Barista
Dunn Bros Coffee
06.2021 - 12.2021
Esthetician and Front Desk Associate
Massage Envy
07.2017 - 03.2020
Hostess
Bayside Grille
01.2017 - 05.2017
Sales Associate
Bass Outlets
01.2017 - 05.2017
Cashier
Barbara Ann's Fudge Shoppe
04.2012 - 08.2015
High School Diploma -
Bluesky Online School
High School Diploma - Esthiology
Aveda Institute