Raina Bailey
Albuquerque,NM
Summary
Dynamic professional with a proven track record in customer service, social media management, and digital media. Excelled in resolving high-stress situations, boosting customer loyalty, and enhancing online engagement through expert content creation. Skilled in Adobe Photoshop and active listening, adept at translating complex product knowledge into increased sales and follower growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nature’s Secret
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Gave expert knowledge on the different cannabinoids, terpenes, and ingredients in each product.
- Offered personal and professional testimonials on the efficacy and benefits of products.
- Studied each product intensively to fully understand and promote our products.
Customer Service Representative
Purlife
01.2022 - 12.2023
- Balanced multiple roles such as customer service cashier, inventory assistant, and receptionist.
- Studied each product thoroughly to better assist and educate each customer and patient.
- Kept track of any inventory discrepancies and communicated to the chain of command on any issues or changes needed to be made.
- Promoted the company’s product with each customer interaction and built rapport due to my experience and care.
Social Media Manager
Black Rabbit Production Company
08.2022 - 05.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Waitress/Bartender
Takumi Teppan and Sushi Restaurant
08.2020 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Village Inn Pancake House
01.2020 - 08.2020
Education
Bachelor Of Fine Arts - Digital Film And Media
University of New Mexico
Albuquerque, NM05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Photography
- Videography
- Adobe Premiere
- Adobe Photoshop
- Canva
- Social Media Management
Accomplishments
- Graduated Magna Cum Laude with a 4.3 GPA from University of New Mexico
Timeline
Customer Service Representative
Nature’s Secret
01.2024 - Current
Social Media Manager
Black Rabbit Production Company
08.2022 - 05.2023
Customer Service Representative
Purlife
01.2022 - 12.2023
Waitress/Bartender
Takumi Teppan and Sushi Restaurant
08.2020 - 12.2021
Waitress
Village Inn Pancake House
01.2020 - 08.2020
Bachelor Of Fine Arts - Digital Film And Media
University of New Mexico
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