Raina Carranza
Madison,NC
Summary
Dynamic Assistant General Manager at Duck Donuts with a proven track record in team leadership and strategic planning. Expert in financial reporting and customer relationship management, driving performance improvements and enhancing customer satisfaction. Successfully maintained inventory control, minimizing losses while fostering a motivated workforce to achieve business objectives. Over seeing and handling bank deposits. Handling receipts and cash out and cash ins.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Duck Donuts
High Point, NC
06.2021 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager
SUBWAY®Restaurants
Stokesdale
10.2019 - 06.2021
- Labor controlled
- Handled clock in and clock outs
- Set positive throughout the work environment
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associate - Accounting
Guilford Technical Community College
Jamestown, North Carolina, NC12-2026
High School Diploma -
Dalton Mcmichael High School
Mayodan, NC06-2022
Skills
- Team leadership strength
- Business operations background
- Strategic planning skill
- Training and development skill
- Budget control
- Financial leadership
- Customer relationship management (CRM)
- Financial reporting
- Food safety and sanitation
Certification
Servsafe
Timeline
Assistant General Manager
Duck Donuts
06.2021 - Current
Manager
SUBWAY®Restaurants
10.2019 - 06.2021
Associate - Accounting
Guilford Technical Community College
High School Diploma -
Dalton Mcmichael High School