Raina Lane
Lithonia,GA
Summary
Accomplished Assistant Manager with a proven track record at Kinsmith Finance, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team leadership, demonstrated through mentoring and significantly reducing cash discrepancies. Skilled in creating impactful customer relationships and driving team performance, embodying exceptional decision-making and customer service abilities.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Kinsmith Finance (Fast Cash LLC)
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created small personal loans for customers that met the requirements
Front Desk Receptionist
Smile Tuners
04.2020 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative Team Lead
GEICO
01.2013 - 03.2013
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Education
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
Getzville, NY08.2022
Graduate Certificate - Dental Assistant
UEI College
Morrow, GA01-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Kinsmith Finance (Fast Cash LLC)
11.2023 - Current
Front Desk Receptionist
Smile Tuners
04.2020 - 11.2023
Customer Service Representative Team Lead
GEICO
01.2013 - 03.2013
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
Graduate Certificate - Dental Assistant
UEI College
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