Rainfall Favalora
Sacramento,CA
Summary
As a beverage server, I provide high-quality service to patrons in a fast-paced environment, ensuring a positive customer experience through efficient service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospitality Specialist
Gold Country Casino Resort
05.2025 - 08.2025
- Welcome and direct our Guests as they arrive
- Promote venue specials, promotions and events
- Assist with expediting food and drink orders
- Enhance the Guest Experience with thoughtful recommendations and insight
- Provide fast and efficient service
Beverage Server
Red Hawk Casino
01.2025 - 02.2025
- Provides prompt, efficient, accurate, and courteous beverage service to casino guests in accordance with policies, procedures and standards.
- Monitors guests’ needs on a continual basis ensuring all beverage requests will be promptly fulfilled.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Monitors guest alcohol consumption and responds accordingly.
- Maintains thorough knowledge of casino food and beverage selections
Beverage Server
Hard Rock Casino
11.2023 - 11.2024
- Take guest orders, serves drinks and collects monies in a courteous and efficient manner
- Cash handling procedures
- Adhere to state liquor laws and Alcohol Awareness Certification (AAC) training guidelines
- Keep bar and service area clean, sanitary and organized at all times
- Adhere to beverage control procedures
- Promote positive guest and team member relations
Cashier
Rite Aid
05.2023 - 12.2023
- Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
- Maintain the cleanliness and organization of the store.
- Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets
- Complete inventory counts and order merchandise based on the results.
- Cash handling
- Securing high-dollar merchandise.
Fulfillment Associate
Lowe’s Home Improvement
02.2019 - 03.2022
- Being friendly and professional, and responding quickly to customer and associate needs
- Ensuring merchandise is in good condition, accurately accounted for, and delivered to customers on-time
- Pulling merchandise safely for loading onto delivery trucks and helping customers and staff move merchandise safely
Slot Ambassador
Feather Falls Casino & Lodge
11.2017 - 03.2018
- Establish and maintain exemplary guest relations.
- Provide pertinent gaming instruction to guests in a friendly, courteous manner
- Greet customers, answer questions, and assist in payout procedures
- Conduct hopper fills in gaming machines following established security procedures
- Maintain a professional image at all times
- Recording and reporting any suspicious activity
Education
High School Diploma -
Pittsburg Adult Education Center
06.2019
Psychiatric Technician - undefined
Gurnick Academy
Concord, California12.2022
Skills
- Restaurant experience
- Customer service
- Team Player
- Effective Communication
- Organizational skills
- Problem-Solving Skills
- Attentiveness
- Thrives in high energy
- Excellent Memory
- Intuitive exceptional communication skills
Accomplishments
CPR Certified
Certification
- First Aid/CPR Certified
Timeline
Hospitality Specialist
Gold Country Casino Resort
05.2025 - 08.2025
Beverage Server
Red Hawk Casino
01.2025 - 02.2025
Beverage Server
Hard Rock Casino
11.2023 - 11.2024
Cashier
Rite Aid
05.2023 - 12.2023
Fulfillment Associate
Lowe’s Home Improvement
02.2019 - 03.2022
Slot Ambassador
Feather Falls Casino & Lodge
11.2017 - 03.2018
Psychiatric Technician - undefined
Gurnick Academy
High School Diploma -
Pittsburg Adult Education Center