Rainslee Knight
Ocala,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Server
Bonefish Grill
08.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Real Estate Agent
Realty Executives The Villages
06.2019 - 01.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maintained client database accurately using CRM software systems allowing efficient tracking of leads and follow-ups resulting in better customer relations management strategies implementation.
Server
Riccardos Resturant
02.2013 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Earth Origins Market
01.2012 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
No Degree - Business Administration
College of Central Florida
Ocala, FL05.2026
High School Diploma -
Belleview High School
Belleview, FL06.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Client-oriented
- Reliability and punctuality
- Patience and composure
- Customer Focus
- Strong organizational skills
- Highly Professional
- Excellent teamwork
Timeline
Real Estate Agent
Realty Executives The Villages
06.2019 - 01.2024
Server
Bonefish Grill
08.2015 - Current
Server
Riccardos Resturant
02.2013 - 09.2015
Cashier
Earth Origins Market
01.2012 - 02.2013
No Degree - Business Administration
College of Central Florida
High School Diploma -
Belleview High School
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