Raion D Burns
St Louis,MO
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wells Fargo Advisors
11.2023 - Current
- Navigate multiple computer system windows, applications, and utilize search tools to find information.
- Process complex. transactions and performing extensive research to. resolve complex customer inquiries
- Process request to clarify details and accuracy
- Interact effectively with internal and external partners and clients/customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Payroll Clerk
Sweet Lady LLC
03.2023 - 03.2024
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Voided checks and issued stop payments orders to correct payroll discrepancies.
- Reconciled bank and payroll records routinely to verify accuracy.
- Analyzed accounting systems for efficiency and effectiveness.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
Customer Service Specialist
Lumeris
06.2021 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Pharmacy Technician
Cigna/Express Script
09.2019 - 06.2021
- Fulfillment of orders/shipments and any other fulfillment tasks
- Scan manifested packages to there carriers
- Maintain productivity and quality standards while sticking to procedures
Direct Support Professional
Saint Louis Arc
08.2018 - 09.2019
- Worked to improve and enhance patient lives through effective and compassionate care.
- Administered medication as directed by physician.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
Education
High School Diploma -
Marquette Sr. High School
Chesterfield, MO06.2012
Skills
- Skilled in Excel
- Payroll Processing
- Strength in processing
- Drug safety
- Creative problem solving
- Confidentiality and HIPAA
- Good Communication Skills
- High-Volume Call Environments
- Eager to learn new things
- Embrace change
- Brokerage industry experience
Timeline
Customer Service Representative
Wells Fargo Advisors
11.2023 - Current
Assistant Payroll Clerk
Sweet Lady LLC
03.2023 - 03.2024
Customer Service Specialist
Lumeris
06.2021 - 03.2023
Pharmacy Technician
Cigna/Express Script
09.2019 - 06.2021
Direct Support Professional
Saint Louis Arc
08.2018 - 09.2019
High School Diploma -
Marquette Sr. High School
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