Raissa Ingeh
Richmond,TX
Summary
Motivated Information Systems major seeking an internship, and eager to contribute to a dynamic team. Experienced in working with Microsoft Office Suite and cloud-based tools, with coursework and projects demonstrating strengths in problem-solving, teamwork, and process optimization. Eager to contribute to IT operations, system development, and data management initiatives, while gaining hands-on industry experience and building professional expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cornerstone
Katy, Texas
07.2025 - Current
- Supported staff training sessions to improve service quality and employee skills.
- Collaborated with management on scheduling to optimize staff allocation and performance.
- Managed customer service inquiries and complaints in a timely manner.
Support Specialist Intern
Virizon
Randallstown, USA
12.2024 - 07.2025
- Managed ticketing system to track and resolve customer requests efficiently Using zoho desk
- Coordinated and maintained daily schedule, including setting up 2-3 property visits a day and maintenance work to be done for each property.
- Assisted project managers with document preparation, research, and presentation materials.
Help Desk Assistant Intern
Houston Community College System
Houston, USA
03.2023 - 11.2024
- Assisted IT staff in troubleshooting daily helpdesk requests, gaining experience in diagnosing and resolving user-reported issues using Zendesk.
- Maintained documentation of support requests and resolutions in the ticketing system.
- Performed routine maintenance of printers, desktops, and laptops, ensuring the availability of IT resources for office operations using Freshdesk.
Education
Bachelor of Business Administration - Management Information Systems
University of Houston Downtown, College of Business
12.2026
associate degree -
Houston Community College
12.2024
Skills
- Customer service
- Project management
- Data analysis
- Team collaboration
- Technical troubleshooting
- Document preparation
- Multitasking and organization
- Time management
Languages
French
Professional
English
Professional
Spanish
Professional
Certification
Scrum Master Certification
Timeline
Assistant Manager
Cornerstone
07.2025 - Current
Support Specialist Intern
Virizon
12.2024 - 07.2025
Help Desk Assistant Intern
Houston Community College System
03.2023 - 11.2024
Bachelor of Business Administration - Management Information Systems
University of Houston Downtown, College of Business
associate degree -
Houston Community College