RAISSA KOFFI
SECAUCUS,United States
Summary
Experienced Administrative professional with 8+ years of experience supporting high-achieving executives. Demonstrated ability to provide meticulous organization and precision in meeting professional needs. Thrives in fast-paced, dynamic environments while effectively managing high-volume workloads. A driven and resourceful individual committed to delivering exceptional results. Expertly assists the Executive Team using exceptional communication and organizational skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Permanent Mission of Mali to the United Nations
02.2016 - Current
- Setting and managing the daily schedules and calendars of the mission executives, preparing and editing documents, order office supplies
- Managing incoming and outgoing mail and faxes, maintaining databases and filing systems, whether electronic or paper;
- Documented and routed business correspondence to manage office paperwork;
- Revised and maintained master calendar for Ambassador appointments;
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel;
- Opened, sorted and responded to routine correspondence on behalf of other permanent missions to facilitate communication and streamline processes
Visa Consultant
Permanent Mission of Mali to the United Nations
06.2020 - Current
- Supervised the completion of all relevant immigration and visa documents;
- Reviewed and ensured that all information provided by clients was accurate and correct;
- Processed travel visas for visitors of Mali, whether diplomatic or ordinary visa;
- Established Malian passport and Identification Card;
- Navigated the Mission database, collected visa fees;
- Responded to applicant e-mail and phone inquiries
- Educated clients on various visa options available based on their specific circumstances and goals, guiding them toward the most suitable choice.
- Managed a high volume of cases simultaneously while maintaining strict attention to detail and meeting crucial deadlines.
Human Rights Consultant
US Institute of Diplomacy and Human Rights
09.2023
- Company Overview: Website usidhr.org
- Website usidhr.org
International Customer Service Representative
Dish Network
05.2011 - 10.2013
- Answered inbound sales and customer service calls;
- Answered questions and resolved complaints about Dish Network's entertainment services, products, hardware systems;
- Handled customer service inquiries regarding technical support, billing and general information;
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor;
- Educated customers on special pricing opportunities and company offerings;
- Documented conversations with customers to track requests, problems and solutions;
- Assisted customers in making payments on accounts and setting up payment plans;
- Reviewed customer account information to determine current issues and potential solutions
Education
ASSOCIATE DEGREE - Business Administration
Borough Of Manhattan Community College
New York, NY12-2025
ASSOCIATE IN BUSINESS COMMUNICATION AND MARKETING - Communication
Agitel-Formation
Ivory Coast05.2006
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- MS Office
- Analytical Thinking
- Work Planning and Prioritization
- Client Engagement
- Office Management
- Administrative Support
- Executive Support
Consultingexperience
HUMAN RIGHTS CONSULTANT, US INSTITUTE OF DIPLOMACY AND HUMAN RIGHTS, 09/09/23, Washington, DC, United States, usidhr.org
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Human Rights Consultant
US Institute of Diplomacy and Human Rights
09.2023
Visa Consultant
Permanent Mission of Mali to the United Nations
06.2020 - Current
Executive Assistant
Permanent Mission of Mali to the United Nations
02.2016 - Current
International Customer Service Representative
Dish Network
05.2011 - 10.2013
ASSOCIATE DEGREE - Business Administration
Borough Of Manhattan Community College
ASSOCIATE IN BUSINESS COMMUNICATION AND MARKETING - Communication
Agitel-Formation
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