Summary
Overview
Work History
Skills
Certificate of Completion
Timeline
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Raivane Calhoun

McDonough,GA

Summary

Passionate leasing professional with a track record of turning leads into happy residents. Experienced in delivering high-energy tours, optimizing leasing operations, and creating standout resident experiences. Adept at managing resident relations, handling lease processes, and leveraging technology to streamline operations. Known for strong communication skills, problem-solving, and a customer-first approach. Looking to bring my leasing expertise and fresh perspective to a dynamic property management team.

Overview

6
6
years of professional experience

Work History

Leasing Consultant

Meridian Management Group
McDonough, GA
12.2023 - Current
  • Consistently exceed leasing goals by delivering engaging, customized property tours that showcase the best features of the community.
  • Utilize OneSite and Knock to effectively manage leads, maintain accurate resident records, and optimize leasing operations.
  • Streamline the leasing process by handling applications, renewals, and rent collection with efficiency and attention to detail.
  • Enhance resident satisfaction and retention by organizing thoughtful community events and fostering strong resident relationships.
  • Support daily property operations by assisting with lease audits, financial reporting, and ensuring compliance with company policies.

Leasing Consultant

GoldOller Real Estate Investments
Atlanta, GA
01.2021 - 12.2023
  • Increased lease conversions by delivering tailored property tours and highlighting key community features to prospective residents.
  • Evaluated tenant qualifications through thorough interviews, application screening, and needs assessments to ensure strong lease approvals.
  • Ensured apartment readiness by conducting detailed inspections of available units and coordinating timely maintenance resolutions.
  • Streamlined the leasing process by preparing and executing lease agreements, securing deposits, and ensuring compliance with company policies.
  • Strengthened resident relationships by implementing proactive follow-ups via emails, thank-you notes, and personalized calls to drive engagement and satisfaction.
  • Conducted unit inspections to ensure move-in readiness and maintain property standards.

Leasing Consultant

Radiance Living
Houston, TX
01.2020 - 01.2021
  • Maintained 92%-100% occupancy rates by executing efficient leasing strategies, timely renewals, and proactive follow-ups to attract and retain residents.
  • Led a website revamp, significantly boosting resident engagement, improving online communication, and streamlining the leasing process.
  • Handled leasing inquiries with expertise, providing detailed pricing, availability, and property information to prospective tenants to drive conversions.
  • Resolved tenant concerns quickly and professionally, strengthening resident relations and fostering a positive living environment.
  • Delivered exceptional customer service by conducting personalized property tours, assisting with applications, and addressing all inquiries to ensure a seamless leasing experience.

Call Center Representative

AT&T
Atlanta, GA
05.2019 - 01.2020
  • Managed high-volume call support, handling 100+ inbound and outbound calls daily for phone troubleshooting and billing inquiries.
  • Provided concierge-level customer service, building rapport and delivering personalized solutions to enhance customer satisfaction.
  • Resolved technical issues efficiently, guiding customers through troubleshooting steps while ensuring clarity and ease of understanding.
  • Maintained policy compliance, accurately reviewing accounts, answering inquiries, and providing solutions within company guidelines.
  • Demonstrated professionalism under pressure, effectively handling difficult conversations with diplomacy, tact, and problem-solving skills.
  • Communicated effectively across multiple channels, leveraging strong verbal, written, and active listening skills to resolve customer concerns.

Skills

  • Leasing & Sales
  • Resident Relations & Retention
  • Property Management Software (OneSite, Knock)
  • Marketing & Social Media Strategy
  • Financial Management & Rent Collections
  • Problem-Solving & Conflict Resolution
  • Organizational & Communication Skills
  • Customer Service Excellence

Certificate of Completion

Fair Housing Certification

Timeline

Leasing Consultant

Meridian Management Group
12.2023 - Current

Leasing Consultant

GoldOller Real Estate Investments
01.2021 - 12.2023

Leasing Consultant

Radiance Living
01.2020 - 01.2021

Call Center Representative

AT&T
05.2019 - 01.2020

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Raivane Calhoun