Raiven Kelly
Hephzibah,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Courtesy Clerk Manager
Fort Eisenhower Commissary
Augusta, Georgia
06.2019 - Current
- Collaborated with team members to maintain a well-organized and efficient work area.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cashier
State Farm Arena
Atlanta, GA
10.2018 - 05.2019
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Cashier
McDonald's
Atlanta, GA
11.2017 - 10.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Intern Registrar
Paine College
Augusta, GA
05.2017 - 07.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor Of Arts For Teaching - American And English Literature
Georgia State University
Atlanta, GAHigh School Diploma -
Laney High School
Augusta, GA05.2017
Skills
Customer Service
Outgoing and Friendly
Patience and Tolerance
Calm and Professional Under Pressure
Staff education and training
Strong Work Ethic
Customer Assistance
Flexible Schedule
Effective Communication
Money Handling
Problem Resolution
Complaint resolution
Cross-Functional Skills
Policies and Procedures Adherence
Professional telephone demeanor
Recordkeeping strengths
Employee Coaching
Teamwork and Collaboration
Positive Attitude
Timeline
Courtesy Clerk Manager
Fort Eisenhower Commissary
06.2019 - Current
Cashier
State Farm Arena
10.2018 - 05.2019
Cashier
McDonald's
11.2017 - 10.2018
Intern Registrar
Paine College
05.2017 - 07.2017
Bachelor Of Arts For Teaching - American And English Literature
Georgia State University
High School Diploma -
Laney High School