Raiya Williams
Smyrna,GA
Summary
A dependable, professional team player equipped for fast-paced work and changing daily needs with a strong background in care coordination. Hardworking, detail oriented and seeking opportunities to go beyond basics, improve processes, and increase customer satisfaction. Proficient in resource management, identifying opportunities for enhancements, and achieving measurable results. Reliable and focused on delivering high-quality care outcomes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialty Health Care Coordinator
Pacific Dental Services
Austell, GA
09.2023 - Current
- Securing financial commitments, educating patients on treatment options, and ensuring patient satisfaction through effective communication.
- Managed patient records by utilizing electronic health records systems for accuracy and compliance to maintain records of services performed, patient conditions, and properly store all other forms of PHI.
- Scheduled patient surgery and post-op appointments, managed pre-authorizations, and verified insurance coverage for multiple healthcare providers.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA and general liability.
- Contributed to the development of organizational policies, ensuring alignment with industry standards and best practices by reporting to the operation manager weekly.
- Trained new staff on care coordination protocols to ensure consistent service quality.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Call Center Specialist
Grand Canyon Education
10.2022 - 02.2023
- Managed high-volume inbound calls, addressing inquiries and providing exceptional customer service.
- Ensure customer satisfaction by ensuring hold times aren't too long and that they are transferred to the correct department for their needs.
- Navigate multiple computer systems as well as utilize applications such as Excel, Word, and Docs to properly organize/store information.
- Employ reasoning proficiencies to accurately collect, relay and track information as necessary.
- Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
Sales Associate
Victoria's Secret
10.2021 - 03.2022
- Drove sales by delivering exceptional customer service and product knowledge.
- Managed inventory levels through regular stock checks and organized replenishments.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
In-Home Nanny
TC and John Wilson
Smyrna, GA
08.2017 - 08.2021
- Assisted school-age children with homework, including reading and writing assignments.
- Accommodated last-minute schedule changes.
- Transport children to playdates and supervised activities to ensure safety.
- Monitored and supervised children at park and at home.
- Safely transported children between school, extracurricular events, and medical appointments.
Education
High School Diploma -
Cumberland Christian Academy
Lithia Springs, GA05-2019
Bachelor of Science - Hospital Administration
Grand Canyon University
Phoenix, AZ04-2023
Skills
- Patient education and advocacy
- Documentation skills and proficiency
- Proficient in Epic systems
- Certified in CPR/AED
- Medical terminology understanding
- Claims processing
- Quality assurance
- Organizational standards
- HIPAA compliance
- Data entry
- Workflow management
- Treatment Planning
- Schedule management
Certification
- CPR/AED Training - 2025
Interests
FHCA, CCSC Scholar, NHSS, Student Government, Student Body Debate Member, Volunteered as a Medical Scribe While Administering Vaccines at Grand Canyon University, Tennis, Golf, Volleyball, Travelling
Timeline
Specialty Health Care Coordinator
Pacific Dental Services
09.2023 - Current
Call Center Specialist
Grand Canyon Education
10.2022 - 02.2023
Sales Associate
Victoria's Secret
10.2021 - 03.2022
In-Home Nanny
TC and John Wilson
08.2017 - 08.2021
High School Diploma -
Cumberland Christian Academy
Bachelor of Science - Hospital Administration
Grand Canyon University