R Ortega-Pedroncelli
Albuquerque
Summary
Dynamic customer service professional with proven expertise at The Candy Lady, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Committed to maintaining a welcoming environment while efficiently managing transactions and training new team members to uphold service standards.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
The Candy Lady
Albuquerque, NM
03.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Managed cash drawer, ensuring accurate balance at end of shifts.
- Handled customer complaints professionally, resolving issues to maintain satisfaction.
- Collaborated with team members to optimize store operations during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
High School Diploma -
Ecademy High School
Albuquerque, NM11.2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Cash handling expertise
- Payment processing
- Customer inquiries
- Inventory management
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
- Drawer management
- Product recommendations
- Strong numeracy
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Basic math
- Stress management
- Positive and professional
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Active listening
- Team collaboration
- Order taking
- Team leadership
- Issue resolution
- Basic mathematics
- Cash register systems
- Product restocking
- Employee training
- Customer transactions
- Inventory stocking
- Work task prioritization
Timeline
Customer Service Cashier
The Candy Lady
03.2025 - Current
High School Diploma -
Ecademy High School