Raiza Pelaez
Miramar,FL
Summary
Dynamic assistant manager with proven expertise in customer service, team leadership, and problem-solving. Committed to enhancing patient care and operational efficiency through strategic decision-making and effective staff management.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Pines Ophthalmology Care
Pembroke Pines, FL
05.2006 - Current
- Streamlined patient appointment scheduling to enhance service efficiency and reduce wait times.
- Assisted in managing daily operations, ensuring compliance with healthcare regulations and standards.
- Collaborated with medical team to improve patient care protocols, enhancing overall service quality.
- Led initiatives to improve patient feedback mechanisms, driving continuous improvement in service delivery.
- Analyzed operational workflows, identifying areas for efficiency gains and process enhancements.
- Implemented inventory management system to optimize supply usage and reduce waste.
Dispatch Supervisor
Unitec Communications
North Bay Village, FL
05.2000 - 05.2006
- Supervised daily dispatch operations to ensure timely and accurate delivery of communications equipment.
- Coordinated logistics and scheduling for efficient routing of personnel and resources.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
- Analyzed dispatch performance metrics to identify areas for improvement and optimize operations.
- Managed conflict resolution among team members to maintain a positive work environment.
Education
Associate of Arts -
Miami Dade College
Miami, FL12-1999
High School Diploma -
IPVCE
Matanzas, Cuba06-1992
Skills
- Customer service
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Staff management
- Staff training
- Multitasking Abilities
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Pines Ophthalmology Care
05.2006 - Current
Dispatch Supervisor
Unitec Communications
05.2000 - 05.2006
Associate of Arts -
Miami Dade College
High School Diploma -
IPVCE