Raj Iyer
East Amherst,NY
Summary
Experienced product executive with a strong track record in formulating effective strategies for new and emerging products. Demonstrates exceptional understanding of market trends, enabling optimal timing of product releases to maximize revenue. Highly skilled in directing marketing efforts to capitalize on popular trends and leverage key points of interest for impactful ad campaigns.
Overview
20
20
years of professional experience
Work History
Treasury Management Product Executive – Digital Onboarding
M&T Bank
03.2020 - Current
- Spearheaded the design and execution of digital treasury management solutions, managing over 60 products and 100+ maintenance requests, developing a comprehensive onboarding process for large and medium-sized clients
- Directed the digital onboarding journey, integrating advanced digital tools, automating processes, and optimizing user interfaces, significantly enhancing efficiency and user satisfaction
- Lead a team of 50+ in developing and managing digital products, resulting in a 74% increase in client satisfaction and a 43% reduction in onboarding time
Payments Product Executive
M&T Bank
03.2020 - 11.2023
- Spearheaded the development and execution of treasury management payable and merchant products, including cash management, payment solutions, and fraud prevention tools, resulting in a 20% increase in revenue
- Drove product innovation by analyzing market trends and customer needs, successfully launching three key product lines—Real-Time Payments, Integrated Payables, and Merchant Clover
- Collaborated with IT and operations teams to ensure seamless integration of new products and features, improving operational efficiency by 15%
Treasury Management Digital Product Lead
JPMC Bank
04.2016 - 03.2020
- Led a multi-year, multi-product initiative to digitize the onboarding process, increasing adoption by 17% for commercial and business banking clients
- Launched a fully digitized, secure onboarding experience with mobile step-up authentication, reducing fraud occurrence by 9% for commercial clients
- Directed technology to implement an API-first approach in product development, enhancing the quality and usability of commercial online products, increasing revenue by 27%
Product Team Lead
JPMC Bank
04.2010 - 04.2016
- Promoted to oversee development and management of innovative new products, implementing cash management solutions that resulted in a 25% increase in client acquisition and a 10% reduction in churn
- Orchestrated activities of 80 complex global corporate investment banking projects, 20 product groups, tracking around 1.6 million project hours
- Directed programs combining expertise in mobile platforms and payment products, expanding the online channel to over $24M in annual sales
Solution Architect / Product Manager
JPMC Bank
01.2005 - 04.2010
- Managed two large product lines with $20M+ in annual sales, including check imaging software and fraud protection services for commercial banking clients
- Launched the first mobile payment product on Android and iOS platforms, achieving a 12% net income growth within the first six months
- Directed the delivery and implementation plan for fraud protection services, enhancing customer satisfaction by 29%
Education
Master of Business Administration - Finance & Strategy
University of Chicago (Booth School of Business)
Chicago, IL07.2008
Masters of Science - Computer Engineering
Illinois Institute of Technology
Chicago, IL05.2001
Skills
- Product Development & Innovation
- Cash Management & Liquidity Solutions
- Digital Treasury Management Solutions
- Sales enablement
- Data-driven decision making
- Product positioning & Pricing strategy
- Client Onboarding & Integration
- User Experience & Interface Design
- Data Analysis & Process Improvement
- Cross-functional Team Leadership
- Client Relationship Management
- Risk Management & Fraud Prevention
Affiliations
- Member, Association for Financial Professionals (AFP)
- Member, Treasury Management Association (TMA)
Timeline
Treasury Management Product Executive – Digital Onboarding
M&T Bank
03.2020 - Current
Payments Product Executive
M&T Bank
03.2020 - 11.2023
Treasury Management Digital Product Lead
JPMC Bank
04.2016 - 03.2020
Product Team Lead
JPMC Bank
04.2010 - 04.2016
Solution Architect / Product Manager
JPMC Bank
01.2005 - 04.2010
Master of Business Administration - Finance & Strategy
University of Chicago (Booth School of Business)
Masters of Science - Computer Engineering
Illinois Institute of Technology
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